Job Description:
Details of the Division and Team:
We are seeking an experienced Japanese-speaking Functional production support role with strong expertise in Fixed Income post-trade processing, settlements, and securities operations within the Japanese market .
What we will offer you:
A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.
You can expect:
Corporate Group Insurance – premium borne by company
Annual health checkup – cost borne by company (once a year; conditions apply)
Flexible Work Arrangements – various ways to work, to fit employees’ needs
Child care and elderly care benefits – corporate discount through designated child care & elderly care vendors
EAP – free and confidential counseling, online work-life resources
Employee networks – Diversity, volunteering, sports, family care - various activities to participate
Special leaves entitlement
Your key responsibilities:
Production Support
The Senior Engineer designs and implements technical solutions and configures applications in different environments in response to business problems. With the partial/ full ownership of Production platforms, Senior Engineer is required to ensure environment stability, expeditious and timely resolution of Production issues, ensuring minimal downtimes and continuity of services. Further the Senior Engineer investigates, proposes and implements various solutions, standardizing where possible, to ensures stability and reliability of the application platforms. The person performing the role may lead delivery of other members of the team and controls their work where applicable.
Engage in 24 hours follow-the-sun Production Support model (including on-call responsibilities)
Act as an escalation point for user issues and requests within the stream and report issues to senior management
Supports the production platform, carrying out monitoring and remediation of issues and specific maintenance tasks as per the run book procedures
Works with Delivery Services eg (Fabric, Infrastructure) on improvements to service availability and resilience
Owns the logs that track manual tasks, remediation and system improvement
Second line of defence for Incident Management – gathering data for investigation and identification of root cause through to resolution
Defines and creates Run Book entries and knowledge articles based on incidents experienced in the production environment
Drive the development and implementation of the tools and best practices needed to provide effective support
Application Analysis
Carries out deep technical analysis of the production to identify performance, stability and resilience enhancements
Assists in design and creation of NFRs through identification of further requirements
Relationship Management
There is a significant amount of day to day relationship management involved in this role in order to provide excellent service, concentrating especially on the values core to the bank. Work with wide cross section of teams, including SL3, Development, QA and central platform teams, to effectively manage their expectations.
Incident Management
Prioritizes and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution
Facilitates recovery, following resolution of incidents
Documents and closes resolved incidents according to agreed procedures
Change Management
Assesses, analyses, develops, documents and implements changes based on requests for change.
These could be technical and/or functional solutions as provided by Development and/or other Production Engineers ensuring segregation of duties
Configure the application in response to business and/or technical problems and in accordance with provided data
Problem management
Investigates problems in systems, processes…