Role Overview:
To deepen and strengthen customer relationships through exemplary service and to uphold the best-in-class service standards
Interact with internal & external top tier customers to answer customer queries and resolve customers’ service requests related to Corporate Banking products
Partner with various stakeholders/ vendors to resolve all customer queries / requests and ensure SLA are duly met
Work closely with Business Units, Product owners, GTS, Ops & Tech partners to identify the areas of improvement based on customer enquiries landscape
Key Responsibilities:
Own and resolve customers enquiries from point of receipt to closure within SLA
Provide best in class value added services, prompt & accurate advices
Manage, deepen & strengthen customers’ relationships through exemplary services and uphold the highest service standards
Collaborate actively with respective stakeholders to address, resolve customers queries & provide the best solutions
Identify process gaps, review root cause, track internal follow up to prevent recurrence & drive process improvement
Work cohesively as a team and maintain good working environment
Any other projects/ tasks as assigned
Requirements:
Min Diploma or Degree holder with at least 4 years experience in Corporate Banking Client Servicing
Strong Knowledge of Corporate Banking Products/ Processes with good understanding of end-to-end flows
Structured agile multitasking customer centric individual
Strong team player with good communication and interpersonal skills
Ability to operate in a fast paced environment, meet deadlines, and work with a wide range of time sensitive and pressing issues
Good change management & growth mindset
Strong organisation skills, strategic mindset with proven analytical skills
Innovative and creative in problem solving while playing by the rules
Excellent relationship building & management skills
Highly committed & accountability
Location:
DBS Asia Hub
Job:
Customer Service
Schedule:
Regular
Employee Status:
Full time