Business Function
Group Operations enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
About the role
We are seeking a detail-oriented individual to join our Corporate Actions Operations team. The successful candidate will be responsible for the end-to-end processing of corporate action events across Equities and Fixed Income products, ensuring timely client notification, accurate execution of client instructions, proper entitlement processing and effective management of event-related risks.
The role requires strong operational knowledge, attention to detail and the ability to manage multiple event deadlines while delivering high-quality service to both internal and external stakeholders.
Responsibilities
Corporate Actions Event Processing
Process mandatory and voluntary corporate action events accurately and within established service levels.
Create and maintain corporate action events in the processing system based on market announcements and custodian notifications.
Ensure all event details, options, election deadlines and entitlement information are accurately captured.
Monitor event lifecycles to ensure timely completion of all processing activities.
Client Notification & Instruction Management
Ensure timely dissemination of corporate action notifications to clients.
Manage client elections and instructions for voluntary and mandatory-with-choice events.
Verify and process client instructions accurately within market deadlines.
Liaise with custodians, counterparties and internal stakeholders to ensure successful execution of client elections.
Entitlement & Asset Servicing Processing
Process cash and stock entitlements arising from corporate action events.
Reconcile expected versus received entitlements and investigate any discrepancies.
Ensure clients' positions and entitlements are accurately protected throughout the event lifecycle.
Monitor pending payments, securities movements and event outcomes until completion.
Risk, Control & Exception Management
Investigate and resolve corporate action exceptions, reconciliation breaks and processing discrepancies.
Escalate high-risk events, overdue items and operational issues promptly to management.
Maintain appropriate controls, audit trails and supporting documentation.
Ensure compliance with operational procedures, risk management standards and regulatory requirements.
Client Service & Stakeholder Management
Respond to client and business unit enquiries relating to corporate action events, elections and entitlements.
Provide timely and accurate updates on event status and outstanding issues.
Maintain high service quality standards and build strong working relationships with key stakeholders.
Support internal and external audits, regulatory reviews and management reporting requirements.
Requirements
Bachelor's degree in Banking, Finance, Accounting or a related discipline.
2 to 4 years of relevant experience in Corporate Actions, Custody Operations or Securities Operations.
Good understanding of Equity and Fixed Income corporate action event types.
Familiarity with SWIFT messages including MT564, MT565 and MT566.
Knowledge of global custody and depository market practices.
Experience with TCS BaNCS or similar securities processing platforms is advantageous.
Proficient in Microsoft Excel and operational reporting.
Core Competencies
Strong attention to detail and accuracy.
Ability to work under pressure and manage multiple deadlines.
Strong analytical and problem-solving skills.
Effective communication and stakeholder management skills.
Strong risk and control awareness.
Preferred Experience
Experience in processing voluntary and mandatory corporate action…