Business Function
SME Banking provides corporate customers with a full range of SME banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards.
Responsibilities:
Assist team leader and relationship manager to handle:
To timely and accurately handle customer phone-in inquiries
To timely and properly handle customers’ complaints
To timely and accurately refer all SME banking business to RMs and relevant units
To assist improvement in customer satisfactory score
To timely and accurately support RMs in daily operation activities including:
New Account Onboarding
Account Maintenance
Keeping track of the CDD review progress and document delivery
Handling of daily TOD report
Handling of daily Time Deposit report
AOS input
Obtaining company search/ land search/ CCRA/ TU report/verbal valuation report
Assist RM to complete the credit proposal, including OSCA, e-form, ORCR etc....
Conduct the preliminary checking on documentation uploaded in system prior to submitting to Credit Division
Filling & photocopying of documents
Collecting of Ad-Hoc fees
other ad-hoc tasks to be assigned by manager
Requirements:
Preferably Degree holder with major in Finance / Business
Minimum 2 years’ relevant experience preferably in SME Banking with good credit sense.
Computer literacy
Fluent English and Mandarin speaking
Location:
Mira Place Tower A
Job:
Customer Service
Schedule:
Regular
Employee Status:
Full time