Position SummaryThe Airline Account Administrator serves as a key liaison between dnata Catering and assigned airline customers, ensuring the successful coordination and execution of inflight catering services. This role supports daily account operations, maintains strong customer relationships, ensures accurate documentation and compliance, and collaborates closely with Operations, Culinary, Logistics, Quality Assurance, and Commercial teams to deliver exceptional service.The Airline Account Administrator is responsible for supporting airline account performance, coordinating service requirements, resolving operational issues, and ensuring customer expectations are consistently met. This position plays a critical role in maintaining customer satisfaction while supporting operational excellence in a fast-paced aviation catering environment.ESSENTIAL FUNCTIONS AND RESPONSIBILITIESClient Relationship Management
Serve as the primary point of contact for assigned airline customers regarding day-to-day operational matters.
Build and maintain strong customer relationships through proactive communication and responsiveness.
Understand airline-specific service requirements and ensure operational teams are aligned with customer expectations.
Communicate operational updates, service changes, and issue resolutions to airline customers in a timely manner.
Assist in managing customer requests, service enhancements, and special catering requirements.
Operational Support & Coordination
Support Account Managers in overseeing inflight catering operations for assigned airline accounts.
Coordinate with Production, Logistics, Transportation, and Operations teams to ensure accurate and timely flight catering execution.
Monitor daily flight schedules and ensure all service requirements are communicated and executed correctly.
Provide real-time operational support and problem-solving for service disruptions, delays, shortages, or last-minute changes.
Assist with account startups, airline transitions, and special projects as required.
Documentation, Compliance & Administration
Ensure Flight Administrators accurately complete boarding bills, CCP documentation, flight paperwork, and customer-required reports.
Verify operational documentation is complete, accurate, and compliant with customer and regulatory requirements.
Support training and onboarding of new Flight Administrators and operational support staff.
Maintain customer records, service specifications, and account documentation.
Assist with audit preparation and customer compliance reviews.Inventory & Quality Management
Monitor inventory requirements and equipment availability for assigned airline accounts.
Partner with Inventory, Purchasing, and Operations teams to ensure product availability and service continuity.
Ensure all products, equipment, and service items meet customer specifications and quality standards.
Escalate inventory shortages, quality concerns, or service risks to appropriate leadership.
Support corrective action initiatives when quality or service issues occur.
Customer Service Excellence
Deliver exceptional customer service while maintaining professionalism and urgency.
Address customer concerns promptly and provide effective solutions.
Manage service recovery efforts and communicate resolutions appropriately.
Ensure airline partners receive consistent, high-quality support and service.
Continuous Improvement & Collaboration
Collaborate with internal departments to improve operational efficiency and customer satisfaction.
Participate in account review meetings and operational discussions.
Provide feedback on process improvements and customer service enhancements.
Support Commercial and Operations teams with customer presentations, service reviews, and special projects.
Embrace new opportunities and challenges with a sense of urgency, accountability, and professionalism.NON-ESSENTIAL FUNCTIONS
Perform other duties as assigned by management.
EDUCATION & EXPERIENCE
High…