Who We Are
With a comprehensive lineup of Vehicle Protection plans, Sonsio offers industry-leading programs that cover Tire Road Hazard Protection, Appearance, Parts & Labor Warranties, Mechanical Advisory, and other critical consumer services. These benefits provide vehicle owners with affordable and valuable coverages to keep their vehicles on the road safely, and also maximize the resale value by keeping the appearance of their vehicles like-new.
Sonsio Vehicle Protection is committed to innovation and excellent customer service. Since our inception in 1984, Sonsio has been a leader in the automotive industry—serving more than 74,000 dealerships, F&I service providers, manufacturers, insurance companies, parts suppliers, retail chains, and many independent retailers across all 50 states, Canada, and Puerto Rico.
We understand the challenges and complexities that our partners face when it comes to offering vehicle protection plans. There is no one-size-fits-all. Every business we help is different and has their own set of challenges. That’s why, when you partner with Sonsio, we work with you to provide a custom solution designed to improve customer acquisition and retention and increase profitability.
And when it comes to managing claims, you don’t have the time or resources to worry about the headaches. Sonsio provides end-to-end support and decades of expertise to give customers the highest quality services with a world-class customer experience.
Base Pay Range:
$74,000 – $82,000
The Sales Operations Specialist serves as the sales operations partner for the Foundation sales organization, owning the dealer and agent onboarding, amendment, escalation, and contract follow-up processes. The role exercises independent judgment to prioritize competing requests across 14 field sales associates, determine resolution paths, and make day-to-day decisions within established authority levels, escalating only matters of significant financial or relationship impact. The position serves as the primary liaison between the Foundation sales team and internal departments including PMO, F&I Administration, Claims, Accounting, and Risk, and ensures timely resolution of dealer, agent, claims, and accounting-related matters.
As Sales Operations Specialist, your essential job responsibilities will include the following:
Dealer and Agent Submissions, Amendments, and Onboarding
Own the dealer and agent submission process, with sign-off authority to determine when an agreement is complete and ready for submission. Evaluate submissions for completeness and alignment with agreement, pricing, and state form requirements; return incomplete submissions for correction or escalate issues, and forward signed-off submissions to PMO for setup, owning each submission through completion of setup.
Evaluate amendment requests against program guidelines, sign off on routine amendments as complete and forward them to PMO for processing, and forward non-standard amendments to sales leadership with an assessment of business impact.
Review pricing, commission, and markup change requests determined by agents and dealers for completeness and consistency with executed agreements and rate cards, resolve discrepancies with the requesting party, and submit to PMO; partner with PMO on dealer, agency, and menu adjustments and technical issues.
Request new PCRS credentials, including accounting and F&I credential status at the dealer level and agency credentials.
Manage dealer and agent onboarding from executed agreement through implementation and launch.
Deliver PCRS training and present onboarding and training materials via PowerPoint.
Conduct remote training sessions for last-minute dealer and agent requests that conflict with immediate out-of-state travel, as a bridge until the ADM or BDM can travel to the location.
Serve as Foundation's primary liaison with PMO and coordinate Foundation workbook activities with the Risk team and sales leadership.
Coordinate and distribute…