Job Description:
Turn Customer Data into Powerful Customer Experiences
Are you energized by solving complex business challenges, translating technical concepts into clear recommendations, and helping clients unlock more value from their data? If so, this could be the opportunity for you.
As a Business Consultant focused on Hightouch , you'll serve as the bridge between client goals and technical delivery. You'll partner with business leaders, marketers, architects, engineers, and data teams to turn customer data into personalized experiences across channels. You'll lead discovery workshops, define requirements, guide solution design, and work hands-on within Hightouch to bring customer engagement strategies to life.
This is a highly visible consulting role where you'll influence strategy, drive delivery, and help clients modernize how they activate data across their marketing ecosystem.
What You'll Do
Lead Client Discovery & Solution Design
Facilitate workshops and requirements sessions with business and technical stakeholders.
Transform complex business objectives into actionable use cases, requirements, and solution recommendations.
Guide conversations that create alignment, drive decisions, and maintain project momentum.
Support solutioning and discovery activities during pre-sales and early engagement phases.
Translate Complexity into Clarity
Help clients understand data flows, platform capabilities, AI-powered processes, and activation strategies.
Create compelling client-facing deliverables, process flows, requirements documentation, and solution recommendations.
Communicate effectively with executives, marketers, architects, and engineers alike.
Drive Delivery Success
Own workstreams from requirements through implementation.
Partner with architects, engineers, and offshore delivery teams to ensure solutions are delivered successfully.
Manage priorities, dependencies, risks, sprint activities, testing, and user acceptance efforts.
Keep teams aligned and focused on delivering measurable business outcomes.
Build and Optimize in Hightouch
Build audiences and journeys within Hightouch.
Configure and troubleshoot data syncs and integrations.
Connect customer data from platforms such as Snowflake or Databricks to downstream marketing destinations.
Advise clients on best practices, governance, personalization strategies, and AI-driven activation capabilities.
Bring an AI-First Mindset
Use AI tools to accelerate requirements gathering, documentation, workshop preparation, analysis, and storytelling.
Experiment with emerging technologies and identify opportunities to improve client outcomes and delivery processes.
Help clients understand and apply AI capabilities within modern customer data ecosystems.
What You'll Bring
Required Experience
5+ years of experience in consulting, business analysis, client delivery, marketing technology, customer data, or related technology environments.
Experience leading client workshops and requirements gathering sessions.
Strong communication skills with the ability to explain technical concepts to non-technical audiences.
Hands-on Hightouch experience, including audience creation, sync configuration, and data modeling.
Knowledge of customer data activation concepts and cloud data platforms such as Snowflake or Databricks.
SQL experience and the ability to understand data structures, integrations, and end-to-end data flows.
Experience managing workstreams and collaborating across cross-functional teams.
Regular use of AI tools to improve efficiency and outcomes.
Nice to Have
Experience with Adobe Experience Platform (AEP, RTCDP, AJO, or CJA).
Salesforce Data Cloud or Marketing Cloud experience.
Experience with Braze, Segment, ActionIQ, Treasure Data, or similar platforms.
Agency, consulting, systems integration, or professional services experience.
Agile delivery experience.
Industry certifications in Adobe, Salesforce, Snowflake, or related technologies.
Why You'll Love This Role
You'll have the…