Job Description:
Dentsu Creative is a global creative agency network designed to unlock exponential growth for clients. We use Transformative Creativity as a differentiating, driving force to bring our capabilities together to positively impact people, businesses and society. Established in June 2022, Dentsu Creative is integrated with dentsu’s Media and CXM businesses in approximately 120 countries and regions, to offer end-to-end solutions to clients globally.
Reporting to the Global Client Lead, Adobe, the Director, Client Business Operations will support the leadership and coordination of one of the agency's largest and most complex global client relationships. This role serves as the central coordination point across the account, connecting teams across multiple regions and ensuring priorities, opportunities, requests, and commitments are visible, aligned, and moving forward.
This is not a traditional project management role focused on individual deliverables. It is a global account orchestration role responsible for establishing the operating rhythm of the business, driving accountability across markets and disciplines, and creating greater visibility across the client relationship.
Key Responsibilities
Act as the central point of coordination across global and regional account teams, maintaining visibility into priorities, actions, and key business initiatives.
Establish and manage the account's operating cadence, including leadership meetings, market forums, QBRs, town halls, and strategic planning sessions.
Drive leadership accountability by tracking decisions, action items, owners, timelines, dependencies, and risks across the global business.
Lead the planning and execution of executive client engagements, including quarterly business reviews, strategic presentations, and senior stakeholder meetings.
Maintain a consolidated view of growth opportunities across markets and capabilities, partnering with leadership to track progress and identify opportunities for expansion.
Coordinate global client relationship initiatives, including stakeholder mapping, relationship feedback, and action planning.
Support internal communications, case studies, credentials, and account storytelling by surfacing impactful work and business successes across regions.
Qualifications
8+ years of experience in client operations, business operations, account management, program management, consulting, or related leadership roles within a complex organization.
Proven experience managing large-scale global or multi-market programs involving cross-functional stakeholders and executive leadership teams.
Strong operational leadership skills with the ability to create structure, drive accountability, and manage multiple priorities simultaneously.
Exceptional communication and presentation skills with the ability to synthesize complex information into concise executive-level narratives and recommendations.
Commercially minded with experience tracking business opportunities, managing priorities, and supporting growth initiatives.
Demonstrated ability to influence stakeholders and drive outcomes across matrixed organizations without direct reporting authority.
Experience working across global teams, cultures, and time zones with a proactive, solutions-oriented approach to problem solving.
Skills & Competencies
Executive stakeholder management
Business operations and strategic planning
Program and project leadership
Cross-functional collaboration
Commercial and financial acumen
Executive communications and presentation development
Risk identification and escalation management
Organizational effectiveness and process improvement
Global account management
Relationship building and influence
Additional Information
At dentsu, we believe great work happens when we’re connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices,…