Job Description:
The Director of Modern Workplace is a strategic technology leader responsible for designing, delivering, and leading the complete modern workplace ecosystem. This role directs cross-functional engineering teams, working in a matrix reporting environment, to build secure, productive, and seamless work experiences across global endpoints, collaboration platforms, identity systems, and applications.
The Director owns the architectural vision, strategic direction, and user adoption of modern workplace services while serving as the primary escalation point for complex incidents and cross-platform issues. The Director manages multi-million dollar budgets, develops precise forecasts, scales engineering teams and solutions to support organisational growth, and builds efficiency into the operating model by leveraging self-service capabilities, AI-powered automation, and continuous process optimisation.
Reports To: Chief Information Officer (CIO)
Key Responsibilities:
Strategic Leadership & Vision:
Partner with organisational leaders to align strategy, develop solutions and resolve complex problems
Define and communicate modern workplace strategy aligned with business objectives, security requirements and the technology roadmap
Set architectural standards and design principles for collaboration, workforce identity, endpoints and applications
Drive digital transformation to improve employee productivity, experience and operational efficiency
Establish governance for licensing, vendors, compliance and cost optimisation
Champion security and workforce governance across modern workplace services
Resolve conflicts between IT operational standards and business needs collaboratively
Influence peer engineering leaders and business stakeholders without direct authority
Collaboration Platforms Engineering:
Own global Microsoft 365 design and delivery (Office, Teams, SharePoint, Exchange, OneDrive) and supporting tools (Power Platform, Slack, Dropbox, Miro)
Set collaboration governance, data classification, retention and DLP standards
Optimise M365 licensing and manage third-party collaboration integrations
Govern AI agents and copilots within collaboration platforms
Drive adoption of modern collaboration practices while maintaining security
Identity & Access Engineering:
Lead workforce identity design and implementation (Active Directory and Entra ID) as foundational security controls
Establish global identity lifecycle management (ILM) for joiners, movers, leavers, rehires and contractors across regions and platforms
Implement identity governance, access reviews and reporting for least-privilege access and compliance (SOX, GDPR, ISO 27001)
Oversee workforce privileged access management (PAM) and multi-factor authentication (MFA) strategies
Manage non-human identities (service accounts, application credentials, API tokens) across on-premises and cloud infrastructure
Ensure resilient, auditable identity systems and rapid threat response; manage hybrid AD and Entra ID environments
Endpoints & Remote Applications Engineering:
Lead strategy and operations for Windows, macOS and emerging endpoint platforms
Oversee Azure Virtual Desktop (AVD), remote application delivery and virtual workspace infrastructure
Set endpoint security, patching, compliance and device management policies
Deliver application lifecycle management, endpoint provisioning and image management
Implement centralised endpoint analytics and reporting for visibility and compliance
Support BYOD and contractor device policies within security and governance boundaries
Enable remote and hybrid work with secure, high-performing endpoint technologies
Operational Leadership & Escalation:
Set operational governance, SLAs, KPIs and metrics across modern workplace services
Equip operations teams to resolve issues independently through processes, tools and knowledge management (runbooks, automation, decision trees)
Act as primary escalation point for critical incidents, complex…