About Our Job
This application is for the February 22, 2027 Police Dispatcher Academy.
Denver's 9-1-1 Emergency Communications Agency is staffed by trained public safety professionals who handle both emergency and non-emergency calls, as well as dispatch police, fire, and paramedic resources. The 9-1-1 team works closely with Denver Police, Denver Fire, and Denver Health Paramedics to ensure the safety and well-being of residents, businesses, and visitors in the City and County of Denver.
The City and County of Denver’s 9-1-1 Communications Center is seeking highly motivated and detail-oriented individuals to serve as 9-1-1 Police Dispatchers. Police Dispatchers manage high-stress situations to support Denver Police Officers by entering information into the Computer-Aided Dispatch (CAD) system and relaying it to first responders, which will be primarily through direct radio communication. They perform computer clearances and searches using systems like the National Crime Information System (NCIC), the Colorado Crime Information System (CCIC) and City and County of Denver court files. Dispatchers are expected to support the Denver Police Department’s needs during both planned and unplanned events.
The Denver 9-1-1 Emergency Communications Agency is a 24-hour, seven days a week operation, therefore, applicants must be able to work the following:
8, or 12-hour shifts.
Day, Swing and Graveyard shifts.
Weekends, holidays, and overtime on short notice.
Shift Differential Incentives:
Swing shift (3:00 p.m. to 11:00 p.m.) receives an additional 7% above the current hourly rate of pay.
Graveyard shift (11:00 p.m. and 7:00 a.m.) receives an additional 12% above the current hourly rate of pay.
Primary Communication Center: 12025 E 45th Ave, Denver, CO 80239
Back-up Communication Center: 950 Josephine St, Denver, CO 80206
Job Responsibilities will include:
Receiving and processing emergency and non-emergency calls via phone and radio for police services.
Dispatching police units to incidents while prioritizing officer and public safety.
Monitoring and tracking field unit activity, responding to requests and providing critical information.
Use computer-aided dispatch (CAD) systems to log and relay real-time information accurately.
Maintaining constant communication with officers, providing updates and support as needed.
Assess emergency situations quickly to determine appropriate response levels.
Follow department protocols and procedures while maintaining confidentiality.
Work closely with fire, EMS, and other emergency services when coordination is required.
Our ideal candidate will have:
Excellent Communication: Ability to relay clear and concise information over radio and telephone.
Strong Multitasking Abilities: Comfortable managing multiple calls and dispatching officers simultaneously.
Critical Thinking & Problem-Solving: Ability to assess situations and make quick, sound decisions. Understands officer safety concerns and the dynamics of high-risk incidents.
Emotional Resilience: Ability to remain calm under pressure, especially during high-stress or life-threatening situations.
Technical Proficiency: Skilled in learning and using various computer systems and software, including new technologies. Previous experience with dispatch software, multi-line phone systems, and radio operations.
Geographical Knowledge: Familiarity with the City and County of Denver’s streets, landmarks, and locations.
Attention to Detail: Accurately document events, caller information, and unit activity.
Team-Oriented Mindset: Work collaboratively with fellow dispatchers, call takers, and first responders.
Background: One (1) year experience working in an emergency service dispatching position.
Other Skills: Bilingual
Below are the minimum requirements used to determine eligibility for this position:
Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
Experience Requirement: One (1) year of experience as…