IT SUPPORT TECHNICIAN
Location: Indianapolis, IN
Work Arrangement: On-site
Employment Type: Full-Time
Our client, a growing professional services organization is seeking an experienced IT Support Technician to join its internal technology team. This is an opportunity for a technically strong support professional to take ownership of complex issues, work across a broad range of enterprise technologies, and serve as a technical resource to both users and other IT support team members.
This role goes beyond basic help desk support. You’ll troubleshoot escalated endpoint, application, Microsoft 365, VDI, connectivity, and engineering-software issues while helping improve IT processes, documentation, and the overall user experience.
WHAT YOU'LL DO
- Provide hands-on technical support for hardware, software, endpoints, peripherals, printing, workstation configurations, and connectivity issues.
- Troubleshoot Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and SharePoint.
- Troubleshoot intermediate virtual desktop infrastructure (VDI) issues.
- Independently diagnose complex issues involving specialized engineering applications such as Autodesk, Bentley, Bluebeam, and similar software.
- Troubleshoot application errors, licensing issues, configuration problems, and workstation dependencies.
- Use structured troubleshooting techniques, system and application logs, and technical documentation to identify root causes across multiple technologies.
- Own complex and escalated tickets through resolution while maintaining accurate documentation and meeting service-level expectations.
- Communicate technical information clearly and professionally to both technical and non-technical users.
- Serve as a technical resource for other IT Support Technicians, sharing knowledge and assisting with onboarding and training.
- Document recurring solutions and contribute to internal knowledge-base resources.
- Identify support trends and recommend improvements to IT processes and services.
- Collaborate with infrastructure, applications, endpoint, asset management, and other IT teams when issues require cross-functional support.
- Participate in an IT on-call rotation.
- Assist with office moves, workstation deployments, endpoint changes, special projects, and other technology initiatives.
- Follow established IT security, compliance, and organizational standards.
WHAT WE'RE LOOKING FOR
The ideal candidate combines strong technical troubleshooting skills with a customer-focused approach and the ability to independently work through complex problems.
You'll bring:
- Professional experience providing technical or desktop support in an enterprise or professional environment.
- Experience troubleshooting issues that extend beyond basic help desk procedures.
- Strong analytical and problem-solving skills.
- Working knowledge of Windows environments, endpoint hardware, Microsoft 365, VDI, networking, connectivity, and peripherals.
- Experience supporting specialized business or engineering applications is highly valued.
- The ability to determine whether an issue originates with an application, endpoint, network, user configuration, or underlying infrastructure.
- Strong ticket ownership, prioritization, documentation, and escalation skills.
- Excellent communication and customer-service skills.
- The ability to work independently while collaborating effectively with a broader IT team.
- A commitment to continuous learning, knowledge sharing, security, and process improvement.
Relevant education, technical training, certifications, or an equivalent combination of education and professional experience will be considered.
ADDITIONAL REQUIREMENTS
- Ability to participate in an on-call rotation.
- Ability to occasionally travel to other company locations.
- Ability to assist with desk moves, office moves, endpoint changes, and non-standard technology requirements.
- Professional and effective communication with users at all technical…