General Manager | Build-to-Rent | 12-Month FTC | £53,000 - £60,000 + 10% bonusI'm recruiting on behalf of my client, a fast-growing UK residential property manager with 80+ communities and 10,000+ homes under management.
They're looking for a General Manager to lead their site-based operation in Glasgow on a 12-month fixed-term contract.
The roleYou'll take full ownership of a single or dual-site community, leading the on-site team to deliver outstanding resident experiences and hit every property management agreement KPI.
You'll report to the Regional Operations Manager and lead a team that includes a Community Host Manager, an Assistant General Manager and a Senior Community Host.
What you'll be doingManaging operational budgets, driving occupancy, collecting rent on time and keeping costs and gross-to-net leakage under controlRunning ERV reviews and setting rents using market dataLeading, coaching and developing your team through objective setting, one-to-ones and performance reviewsOwning the resident journey from move-in to move-out, handling complaints and using feedback to improve the offerBuilding a real sense of community through resident events, social channels and links with the local neighbourhoodKeeping the building fully compliant, overseeing H&S audits, PPMs and testing, and managing third-party suppliers with the facilities teamWorking with the client day to day and delivering accurate, high-quality reporting on timeSupporting the company's ESG and social value goalsWhat you'll bringSCQF Level 6 qualification (or equivalent) - essentialStrong people management experience, ideally leading larger teams across multiple sitesSolid commercial and financial acumenPractical knowledge of relevant regulation and best practice (RICS, ARMA-Q, H&S legislation)Confident communication, negotiation and customer service skillsStrong planning, prioritising and decision-making skillsProficiency in Microsoft Office and property databasesDesirable: TPI BTR Level 4 / ARLA Lettings Level 3, plus H&S qualifications (IOSH Managing Safely, First Aid, Fire Marshal, Mental Health)The package12-month fixed-term contract£53,000 - £60,000 basic salary10% bonus40 hours per week, 5 days over 7, site based, with occasional out-of-hours support for the on-site team