Meet the team:
You'll join Dexcom's Global Customer Advocacy organization, a mission-driven team focused on protecting patient safety, enhancing customer experiences, and ensuring operational excellence across the product lifecycle.
As Customer Advocacy continues to evolve, the Continuous Improvement & Strategic Partnerships function serves as the organizational enablement engine that connects strategy, operations, analytics, systems, governance, and cross-functional collaboration. The team works across Customer Advocacy Operations, Product Surveillance, Quality, Regulatory, Clinical, Commercial, IT, and other enterprise functions to ensure priorities are aligned, decisions are data-driven, and organizational capabilities scale to support future growth.
This highly visible leadership role acts as the strategic integration point for Customer Advocacy, partnering closely with senior leaders to establish operating frameworks, drive transformational initiatives, optimize business performance, and create sustainable capabilities that enable the organization to achieve its long-term objectives.
Where you come in:
* Establish and lead the strategic vision for Continuous Improvement & Strategic Partnerships, creating the operating framework that aligns organizational priorities, resources, governance, and execution across Customer Advocacy.
* Serve as a strategic advisor to the Sr. Director of Customer Advocacy, translating business strategy into actionable plans, organizational priorities, and measurable outcomes.
* Lead the Customer Advocacy portfolio of strategic initiatives, ensuring effective prioritization, governance, execution, resource management, and benefits realization across multiple programs and workstreams.
* Design and implement the Customer Advocacy Management Operating System (MOS), including business reviews, KPI governance, escalation processes, operating cadences, and executive reporting.
* Develop and lead enterprise analytics capabilities, establishing performance metrics, dashboards, reporting frameworks, and data-driven insights that support operational excellence and strategic decision-making.
* Provide leadership for Customer Advocacy business systems and digital transformation initiatives, including workflow optimization, automation, system integration, artificial intelligence, and emerging technology adoption.
* Establish a culture of continuous improvement through standardized methodologies, structured problem-solving, process optimization, and scalable operational frameworks.
* Build strategic partnerships across Quality, Regulatory, Clinical, R&D, Manufacturing, Customer Experience, Commercial, and Information Technology organizations to improve cross-functional alignment and execution.
* Lead organizational governance activities, facilitating leadership reviews, strategic planning cycles, risk management discussions, and enterprise decision-making forums.
* Build and develop a high-performing team responsible for analytics, governance, business systems, process performance, project management, and continuous improvement capabilities.
What makes you successful:
* Proven experience leading enterprise-wide transformation, business operations, strategy, continuous improvement, or organizational effectiveness initiatives within complex global organizations.
* Demonstrated ability to influence senior leaders and stakeholders across multiple functions without direct authority.
* Strong strategic thinking and business acumen with the ability to connect organizational objectives to operational execution.
* Experience establishing governance frameworks, management operating systems, portfolio management practices, and business performance review processes.
* Expertise in data analytics, business intelligence, KPI development, executive reporting, and performance-management methodologies.
* Deep understanding of process excellence and continuous-improvement methodologies, including Lean, Six Sigma, business…