The Company
Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.
We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.
Meet the team:
The Knowledge Management and Resolution Engineering team supports Technical Support by ensuring operational knowledge, documentation, communications, and resolution guidance are clear, accurate, consistent, and accessible. The team works with cross-functional stakeholders to maintain trusted content, coordinate updates, improve how information is structured and shared, and support effective resolution processes.
Where you come in:
* You will own and maintain the Global Technical Support communication governance, including communication channels, templates, intake processes, review routines, and publication standards.
* You will develop the global communication concept and roadmap to improve how information is planned, structured, prioritized, and delivered across Technical Support regions.
* You will coordinate communication requests from intake through publication by clarifying requirements, preparing content, managing reviews and approvals, and tracking open actions.
* You will engage global and regional stakeholders to validate content, align audiences and timing, resolve dependencies, and ensure communications are ready for release.
* You will create and publish clear, audience-focused communications covering operational, product, process, system, and business updates relevant to Technical Support.
* You will ensure communication quality and effectiveness by maintaining published content, identifying gaps or conflicting messages, gathering feedback, and recommending improvements.
* You will monitor communication quality and performance against defined KPIs, tracking timeliness, reach, and engagement to identify gaps and recommend improvements.
What makes you successful:
* Experience in internal or corporate communications, communication governance, or a similar environment supporting operational or technical teams.
* You can develop, maintain, and consistently apply communication standards, templates, intake processes, and review routines.
* Strong organisational skills, with the ability to plan, prioritize, and manage multiple time-sensitive requests from intake through publication.
* You write clear, concise, audience-focused content on operational, product, process, and system topics.
* Confidence engaging global and regional stakeholders, aligning audiences and timing, and resolving dependencies.
* You have strong attention to detail and use KPIs and feedback, such as timeliness, reach, and engagement, to identify gaps, conflicting messages, and compliance concerns and to recommend improvements.
* Comfort using Microsoft Office applications and learning communication, publishing, or document management tools, while working reliably…