Meet the Team:
The Market Research Manager is a key member of the Market Research team, playing a key role in supporting Dexcom’s business strategy through customer insights and data storytelling. This role leads supports U.S. and global brand research projects for Dexcom’s core brands, including research design and execution aligned to the market research process and company strategy.
The position develops strategic, cumulative, and in-depth market analyses, translating insights into recommendations that help senior stakeholders make informed decisions and advance Dexcom’s priorities.
The ideal candidate brings curiosity, learning agility, and the ability to independently frame and address quickly understand new business questions, select appropriate research methods, and connect customer dynamics across studies and data sources.. Experience independently executing primary and secondary research in a matrix organization, managing multiple complex projects, and serving as a strategic partner with internal stakeholders and external vendors is required.
Where you come in:
* Independently under the guidance of the Customer Insights Director, leads primary qualitative and quantitative research projects, including clarifying business and market research objectives, designing research methodology, developing questionnaires and discussion guides, overseeing survey programming surveys, analyzing data, and delivering putting together summative reports and recommendations (either personally or in conjunction with external partners).
* Independently lead a variety of U.S. and global project types, including creative concept testing, messaging and communications testing, brand tracking, brand equity measurement, market landscape, market opportunity assessment, and similar projects.
* Partners closely with internal stakeholders and external research partners to recommend appropriate methodologies and ensure the successful development of the methodology and execution of the fieldwork.
* Leads the execution of all logistical aspects of research initiatives and vendor management, including screener development, respondent recruitment, recruits, and related administrative tasks (e.g., project proposal requests, vendor setup, invoice processing, and document control, ensuring quality, timing, and budget expectations are met).
* Develops and presents clear, compelling storylines with insightful data and provides recommendations by integrating findings into data with existing team knowledge and broader business context.
* Analyzes available syndicated and secondary research and extracts insights relevant to support and enhance primary research projects.
* Identifies common themes across all available research and data sources and synthesizes them into actionable insights that inform strategic decisions and customer-centric initiatives.
* Serves as a strategic research partner to collaborate and works cross-functional stakeholders, using insight-led recommendations to influence decisions and functionally to drive business results in a fast-paced environment.
* Applies AI-enabled and machine-learning-supported approaches to synthesize high-volume unstructured inputs, including social listening, app reviews, Amazon reviews, and verbatim feedback, into clear, normalized insight themes.
* Responsible for understanding and complying with quality standards and requirements as documented.
What makes you successful:
* Experience independently planning and executing qualitative and quantitative market research projects in pharmaceutical, med tech/medical device, or consumer packaged goods organizations.
* First-hand experience with integrating brand market research methodologies in support of brand planning and execution plans.
* Exceptional written and oral communication skills, with the ability to translate data into compelling stories and influence stakeholders through clear, insight-led recommendations.
* Strong analytical skills, including…