The Company
Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.
We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.
Who we are:
The Global Dexcom Technical Support Training Department is dedicated to equipping our Technical Support Representatives with the knowledge and skills necessary to provide exceptional customer service. Our team develops and delivers comprehensive training programs that align with product releases and evolving customer needs. By leveraging innovative training methods and collaborating with global teams, we ensure our representatives are well-prepared to support Dexcom users worldwide.
Where you come in:
As a Trainer 2, you will play a key role in developing the skills, knowledge, and overall readiness of our Technical Support Representatives. You will deliver high‑quality training, support continuous learning, and help ensure that our teams are equipped to provide exceptional customer support. In this role, you will:
* Deliver engaging training sessions for new hires and existing employees, covering processes, systems, new products, and new market requirements.
* Introduce and reinforce Dexcom’s culture and values, ensuring new hires embody our mission from day one and existing staff stay aligned through ongoing development.
* Stay current on updates and business changes to ensure training content is accurate, relevant, and reflective of the latest standards and workflows.
* Provide individualized coaching and support, reinforcing learning, addressing knowledge gaps, and helping employees apply skills effectively on the job.
* Contribute to knowledge base improvements by identifying opportunities, providing insights, and assisting in updating documentation and reference materials.
* Partner with leaders and cross‑functional teams to assess training needs, identify skill gaps, and recommend targeted learning solutions.
* Support the creation and enhancement of training materials, including instructional guides, manuals, job aids, and other resources that strengthen continuous learning.
* Participate in training‑related initiatives and improvement projects, contributing to process enhancements, program refinement, and overall training excellence within the function.
What makes a successful:
* You design and deliver effective training strategies that translate into measurable business results.
* You bring strong coaching, facilitation, and presentation skills that engage and develop learners. (Must have)
* You communicate clearly and build strong relationships, with the ability to influence and drive outcomes. (Must have)
* You are fluent in English and confidently convey complex information in a way that meets your audience’s needs. (Must have)
* You have solid knowledge of training processes and systems.
* You demonstrate strong business acumen,…