Job Description :
Job title: Category Strategy Manager
Contract: permanent
Location: London
About the Function
Sales is where our brands meet the real world.
This team builds the relationships that bring our products to life, partnering closely with customers across markets, channels and occasions to make sure our brands are part of moments that matter.
It’s a dynamic, people-focused environment where curiosity, commercial thinking and strong relationships make the difference. You’ll have the opportunity to grow your network, develop your skills and see the direct impact of your work every day.
About the role
To support the development and execution of category strategies internally and externally that drive sustainable growth and commercial performance across Global Travel.
The role is responsible for translating category, customer, shopper, consumer, and market insights into actionable recommendations that support commercial decision-making and execution across global travel markets. Working closely with the Revenue Growth Management team and cross-functional stakeholders, the Category Strategy Manager helps adapt global category strategies to specific Global Travel market needs while identifying growth opportunities and tracking category performance.
Key Accountabilities
· Category Strategy Execution: Support the adaptation and implementation of category strategies across Global Travel, ensuring global strategic priorities are translated into actionable recommendations that reflect local market dynamics and customer needs.
· Market Insights & Category Analysis: Develop and maintain a strong understanding of category, consumer, shopper, customer, and competitive trends. Analyse data from multiple sources to identify growth opportunities, performance drivers, risks, and emerging market developments.
· Commercial Planning Support: Partner with commercial, customer, marketing, and revenue growth management teams to ensure category insights are integrated into commercial planning, customer strategies, and execution plans.
· Category Performance Tracking: Monitor category performance against strategic objectives, providing regular analysis and recommendations to support decision-making and continuous improvement. Identify performance gaps and opportunities to optimise commercial outcomes.
· Global & Cross-Functional Collaboration: Work closely with regional and global category teams to provide market feedback, performance insights, and local perspectives that support the ongoing refinement of category strategies. Build strong relationships across functions to ensure alignment and successful execution.
Key Competencies
· Category & Commercial Insight
· Analytical Thinking & Problem Solving
· Stakeholder Management & Communication
Experience/skills required
Qualifications
· Bachelor's degree in applicable or related discipline.
· Strong understanding of category management, commercial planning, consumer insights, or customer strategy.
· Proficiency in data analysis and insight-generation tools.
Experience
· Experience in Category Management, Category Strategy, Customer Marketing, Commercial Strategy, Insights, Sales, Marketing, or a related commercial function.
· Experience analysing market, consumer, shopper, customer, and performance data to generate actionable insights.
· Experience supporting commercial planning processes and translating insights into business recommendations.
· Strong analytical and problem-solving skills with the ability to work with multiple sources of data and information.
· Experience collaborating with cross-functional stakeholders within a matrix environment.
· Ability to manage multiple priorities and deliver high-quality outputs in a fast-paced commercial setting.
· Strong written, verbal, presentation, and storytelling skills.
Working with Us
Flexibility is key to our success. Talk to us about what flexibility means to you so that you’re supported to manage your wellbeing and balance…