Direct Agents is seeking an experienced Strategic Account Supervisor to join our Client Services leadership team. The ideal candidate has a proven track record within digital media (agency side), exceptional communication skills, and a passion for driving client growth while inspiring and motivating a team.
Compensation
$100,000 - $110,000 base salary depending on experience, with annual compensation reviews based on performance. Potential semi-annual bonus based on company and individual performance.
The Role
Client Relationship Management
Supervise and manage assigned client accounts, building effective communication and strong working relationships.
Serve as a day-to-day contact for clients, ensuring their inquiries, concerns, and requests are addressed promptly and professionally.
Lead client-facing meetings, including quarterly business reviews and strategic planning sessions, to present campaign results, performance insights, and growth opportunities.
Proactively identify and monitor potential red flags that may impact campaign performance, client relationships, or overall engagement, ensuring timely solutions.
Campaign Strategy and Management
Lead the setup of new client accounts and campaigns, ensuring all elements are optimized for success.
Develop comprehensive campaign strategies that align with client objectives and identify opportunities for new channel initiatives.
Coordinate the process of retrieving creative assets, building ad copy, managing technical integrations, and QAing previews prior to launch.
Oversee end-to-end campaign execution, collaborating with internal teams to ensure smooth launches, alignment with client objectives, and performance optimization.
Ensure impeccable use of ClickUp and other project management tools to maintain operational excellence, visibility, and accountability across campaigns.
Performance Reporting and Insights
Monitor campaign performance, analyzing data to deliver actionable insights and executive recommendations.
Generate reports detailing spend, budgets, and media placements, ensuring accuracy and clarity for client-facing updates.
Proactively workshop ideas to improve performance, identify new opportunities, and drive incremental growth.
Revenue Growth and Business Development
Support the sales and media buying teams by preparing contracts, proposals, and supporting documentation.
Identify upsell and cross-sell opportunities by staying informed on client needs and industry trends.
Contribute to the development and presentation of solutions in client meetings and new business pitches.
Team Leadership and Collaboration
Mentor members of the Account Management team, providing clear direction, feedback, and career development support.
Lead training sessions for the Account Management team and manage onboarding for new employees.
Collaborate across internal teams to ensure alignment, resolve issues, and maintain high-quality client deliverables.
Foster a collaborative, solution-oriented work environment that encourages teamwork and knowledge sharing.
What We're Looking For
Required
5–7 years of account management experience with a proven track record of driving significant client growth
Deep expertise across Search, Programmatic Display, Social, and emerging marketing channels
Demonstrated experience managing high-value accounts
Experience presenting to and influencing C-level executives
Strong time management skills—ability to prioritize, meet deadlines, and work in a fast-paced environment
Must be self-motivated, highly organized, and a team player with strong attention to detail
Nice to Have
Experience with a project management platform (ClickUp, Asana, Monday, etc.)
Essential Skills
Advanced strategic thinking and business acumen
Strong analytical skills and data interpretation capabilities
Exceptional presentation and communication skills
Leadership experience with ability to influence across all organizational levels
Deep understanding of the performance marketing…