How You’ll Contribute:
Diversified is seeking a dedicated onsite AV Systems Support Specialist to support the audiovisual and digital-experience systems deployed throughout JFK Terminal One.
This position serves as Diversified's primary onsite technical resource during assigned service hours and supports the day-to-day availability, performance, maintenance, and operational readiness of a highly visible passenger-facing technology environment. The deployment includes large-format and immersive LED displays, digital signage, distributed audio, media playback, AV-over-IP distribution, centralized control and monitoring infrastructure, and associated network-connected audiovisual systems.
You will work closely with JFK's AV, Content, and IT teams and coordinate with Diversified's Service Desk, remote technical support, engineering, field service, and manufacturer support organizations to diagnose issues, restore service, perform preventive maintenance, and escalate problems requiring additional technical resources.
What You’ll Do:
Perform daily system checks, walkthroughs, and operational-readiness inspections of supported audiovisual and digital-experience systems throughout New Terminal One.
Diagnose, troubleshoot, and resolve audiovisual system issues involving LED displays, digital signage, media playback, audio DSP and amplification, AV-over-IP distribution, control and monitoring systems, network-connected AV equipment, and related physical components.
Monitor supported systems and respond to system alerts in accordance with established JFK and Diversified incident and escalation workflows.
Create, update, and maintain service tickets and service logs with accurate troubleshooting activity, corrective actions, equipment information, current status, unresolved issues, and recommended follow-up.
Coordinate incident resolution with JFK AV, Content, and IT personnel and Diversified Service Desk, remote support, engineering, and supplemental field-service resources.
Escalate appropriate incidents to equipment manufacturers and other authorized third parties and assist with technical troubleshooting through final resolution.
Participate in operational-readiness validation through system testing, documentation, monitoring, training, and verification activities.
Maintain accurate asset information and assist with management of the onsite spare-equipment pool.
Coordinate equipment repair, replacement, warranty-return, and manufacturer-support activities with Diversified support teams and applicable manufacturers.
Coordinate and, when authorized and technically appropriate, perform firmware and software updates in collaboration with JFK, Diversified, and manufacturer resources and in accordance with JFK change-management requirements.
Confirm and maintain required system backups and technical configuration records in accordance with established procedures.
Support user training, technical knowledge transfer, and operational familiarization for supported technology when required.
Manage and coordinate scheduled preventive-maintenance activities, including system health checks, functional testing of AV/control systems and physical components, applicable firmware review, audio-level and system-balance verification, LED display image-quality inspection, and final end-to-end operational testing.
Produce written preventive-maintenance and service summaries identifying work performed, system condition, open issues, and recommended follow-up actions.
Coordinate LED-display and system-cleaning activities with authorized vendors and onsite teams while minimizing disruption to airport operations.
Collaborate with JFK AV and IT teams and Diversified technical resources in the planning and implementation of approved technology changes and system improvements.
Complete manufacturer, industry-association, safety, and company training required for the supported environment.
Protect customer and project information and comply with all Diversified,…