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Summary
The Conference Center Support Technician is a client-facing technical role responsible for delivering concierge-level meeting technology and audiovisual support to DLA Piper attorneys, employees, and clients. The position supports in-person, virtual meetings, firm-sponsored events, and legal proceedings by ensuring that conference room technology is properly configured, tested, maintained, and ready for use.
Working closely with Information Technology, Audiovisual, Reception, and Events teams, the Conference Center Support Technician anticipates meeting requirements, provides real-time technical support, maintains accurate system and incident documentation, and helps deliver a seamless and professional experience in conference rooms and event spaces.
Location
This position is located in our Washington, D.C. office.
Responsibilities
Provide concierge-level technology and audiovisual support to attorneys, employees, clients, and meeting participants, both on-site and remotely.
Prepare and configure conference rooms for in-person and virtual meetings in accordance with firm standards, including videoconferencing, presentation connections, telephony, loaner equipment, and related meeting technology.
Coordinate with meeting hosts in advance to confirm presentation requirements, remote-participation needs, multimedia content, equipment requirements, and other technical specifications.
Proactively inspect, set up, test, and monitor conference room and event-space technology before scheduled meetings and events.
Develop and perform daily, weekly, and monthly room checks to confirm that videoconferencing, presentation, control, audio, display, telephony, and network-connected systems are operational and user-ready.
Provide real-time technical support during meetings and events, responding promptly to incidents and minimizing disruption or downtime.
Partner with Reception and Events teams to support firm-sponsored programs, client meetings, presentations, and other events requiring audiovisual or remote-participation capabilities.
Participate in pre-event planning calls for client meetings, DLA Piper events, or trials/arbitrations to ensure all teams are aligned with requirements and support.
Document incidents, troubleshooting performed, root cause when known, and resolution.
Maintain accurate service-ticket updates and escalation notes.
Identify recurring incidents and escalate potential systemic issues in accordance with established support procedures.
Escalate complex technical problems to the appropriate Information Technology or Audiovisual team in accordance with established protocols.
Collaborate with Information Technology and Audiovisual teams to troubleshoot and support the replacement or deployment of conference room equipment.
Assist Audiovisual team members and engineers with system commissioning, acceptance testing, and punch-list verification before new or renovated audiovisual spaces are placed into production use.
Maintain accurate inventories of conference room technology, loaner equipment, devices, accessories, serial numbers, equipment locations, system configurations, and replacement requirements.
Maintain room-specific technology documentation, signal-flow information, technical diagrams, operating guides, and quick-reference instructions.
Document recurring issues and effective solutions to support knowledge sharing and continuous improvement.
Provide brief user guidance and training on conference room systems, presentation tools, and videoconferencing platforms, as needed.
Flexibility to work overtime, including nights and weekends as needed. Serves as essential personnel during emergencies and/or inclement…