DO & CO is seeking a dynamic, self-directed Operations Supervisor to oversee airline catering operations from production and dispatch through final delivery to aircraft.
This role is responsible for coordinating daily operational activities, supervising teams, monitoring flight requirements, and ensuring safe, accurate, and timely catering execution within the Airport Operations Area (AOA). Working closely with DO & CO Operations, Catering Dispatch, Delta Air Lines Tower personnel, and other stakeholders, the Operations Supervisor proactively identifies operational risks, resolves service issues, and supports on-time departures while maintaining DO & CO’s exceptional standards for food safety, quality, and customer service.
About DO & CO:We have a passion for hospitality culinary delights on every elevated floor and in the sky. With our three business segments, Airline Catering, International Event Catering, Restaurants, Lounges & Hotels, we offer gourmet entertainment all over the world. We operate in 33 locations, 12 countries and 3 Continents, maintaining the highest standard of quality in both our products and services. We refine the classics, develop the unknown and grow constantly – sometimes beyond our own expectations.
Key Responsibilities
Operations Management & Team Leadership
Oversee daily airline catering operations, including food production coordination, packing, assembly, dishwashing, transportation, logistics, and aircraft dispatch.
Supervise operational workflows and processing times to prevent delays, missing items, and service disruptions.
Lead, train, schedule, and motivate packing, assembly, dishwashing, and other operational team members to maintain productivity and quality standards.
Distribute operational updates and customer specifications to the appropriate departments, ensuring accurate execution of flight requirements.
Coordinate with production and dispatch teams to maintain service readiness, operational efficiency, and compliance with DO & CO quality standards.
Flight Coordination & Tower Operations
Coordinate last-mile catering activities within the AOA to ensure safe, efficient, and timely aircraft servicing.
Monitor Flight Family for missing catering items, equipment, or discrepancies and coordinate corrective actions with Catering Dispatch.
Monitor changing operational conditions, establish local priorities, and coordinate flight prioritization to protect on-time departures.
Support Delta Air Lines charter operations and associated catering requirements.
Partner with Delta Tower personnel, including ramp coordination and gate operations teams, to facilitate catering truck access, minimize gate congestion, and respond to aircraft swaps and other operational changes.
Support Flight Attendants by addressing catering-related questions, concerns, and last-minute requirements in coordination with operational teams.
Serve as a primary point of contact for catering-related delays and service issues, supporting root cause analysis, documentation, and follow-up actions.
Communicate significant operational developments, service risks, and corrective actions promptly to DO & CO leadership and relevant customer stakeholders.
Food Safety, Compliance & Operational Readiness
Reinforce food safety, quality assurance, ramp safety, and operational standards throughout all catering activities.
Ensure catering operations comply with applicable airline, airport, TSA, U.S. Customs, food safety, and other regulatory requirements.
Apply working knowledge of HACCP principles and support food safety compliance during flight delays, gate returns, and irregular operations (IROPs).
Monitor weather conditions, airport restrictions, and other factors that may affect catering operations.
Understand and implement applicable high-wind safety protocols in accordance with local airport authority requirements.
Maintain familiarity with business continuity plans and support their execution during irregular operations and other…