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The Key Account Manager manages a strategic Power Generation Equipment OEM customer, with the role evolving to include a second strategic account. In this position you will be responsible for managing and developing broad relationships with the OEM's team(s) and collaborating with Donaldson’s engineering and product development groups.
This job is based in Leuven. Internal candidates from other EMEA locations are also welcome to apply for this position.
Responsibilities:
Provide world class service while maintaining and building long-term relationships with customer(s)
Maintain exceptional track record with the customer(s) by providing flawless on time delivery of RFQ responses and projects, continuing our standard of delivering high quality solutions, and providing fair and consistent pricing
Act as primary contact for customer, which includes traveling to customer locations to solidify relationships, determining specific customer needs, and mastering application and business requirements
Optimize sales and profits consistent with business objectives by formulating and implementing long/short range sales, program, product, and pricing strategies and plans
Initiate, participate in, and direct presentations, negotiations, business proposals, product demonstrations, and other communications designed to drive sales
Coordinate account management efforts with our global entities, customers and affiliates by supporting product delivery, including the coordination of cross-functional and global teams, to ensure customer needs are met
Develop and utilize sound technical understanding of company products, technologies, and capabilities to aid in the selling process and project management
Develop and maintain market share information and competitive data for Power Generation and Oil & Gas markets
Evaluate projects/programs for strategic fit, potential risk, financial feasibility, technical capability, manufacturability, and presents viable opportunities to management for final project/program approval
Participate in and lead a wide range of special projects, typically focused on continuous improvement, business processes, and global team collaboration tools
Provide project quotations to customer under tight timelines
Lead commercial interaction for customer CCRs and field issues
Minimum Requirements:
5+ years of sales, customer service or equivalent industry experience
Consistent achievement of goals
Strategic planning and tactical implementation skills
Strong written and verbal communication skills in English
Demonstrated ability to use good public relations skills, including having a professional impact and being able to present to groups or individuals in a persuasive manner
Strong mechanical/technical aptitude and ability to learn new technologies through product-driven training programs
Established ability to use accounting concepts to assess the implications of financial decisions/actions as they relate to business opportunities
Willingness to travel approximately 10-15%, potential for global travel
Preferred Requirements:
Education: Master's or Bachelor's Degree
Strong written and verbal communication skills in Italian
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