About DonorsChoose
DonorsChoose is an education nonprofit ensuring every US public school student has the classroom resources they need to learn, grow, and thrive.
Founded by a teacher in 2000, DonorsChoose connects educators with a nationwide community of supporters who believe investing in students today will transform tomorrow. Educators request the materials they know their students need, and donors can choose the classroom, community, or cause they want to support. Since our founding, donors have supported 90% of US public schools. Every request is vetted, resources are delivered to classrooms, and donors can see the impact of their support through transparent reporting and updates from students and teachers. Raising $1.9 billion for classrooms, DonorsChoose has earned top ratings from Charity Navigator, GuideStar, and CharityWatch for its transparency, trust, and impact. Our dedicated team works from across the United States to turn resources into opportunities for students and teachers.
About the Content Operations Team
The Content Operations team has a front-row seat to the most compelling classroom-generated content on our site. We review all incoming project requests, and help deliver the final touch to funded projects to donors: the donor thank-you “package.” When donors give to a project on our site, they receive direct follow-up from the classroom, including a letter, photos of the project in-action, and handwritten student thank-yous .
Our goal is to guide, approve, and leverage this content to deliver a personal experience that inspires donor and partner loyalty.
About the Role
The Volunteer Coordinator is responsible for supporting key aspects of our NYC-based Gratitude volunteer program.
Donors who give above a certain threshold can opt in to receive physical thank-you notes from students, which are physically mailed to our NYC offices for review by our team of local in-person volunteers.
That’s when the Volunteer Coordinator and their team and your team (including dozens of in-person Gratitude volunteers ) comes in! The Volunteer Coordinator plays a pivotal role in ensuring that our volunteers feel supported, and that student thank yous are successfully and speedily reviewed so that eager donors can receive their notes as quickly as possible!
Responsibilities
Represent gratitude operations by fostering an inclusive and productive in-person volunteer environment. (75%)
Prepare for daily programming such as organizing volunteer stations and workspaces.
Support daily volunteer operations. This could mean: scheduling, sorting and managing mail deliveries, answering volunteer questions, coordinating supplies, and ensuring accurate data entry.
Curate special student thank-you deliverables for our most impactful partners.
Review incoming student thank-yous that have been escalated by volunteers to staff for further review.
Connect with teachers and donors on tricky thank-yous that require an extra special touch.
Welcome new volunteers. Respond to applications and schedule and run regular volunteer orientation sessions for new volunteers.
Cultivate a fun, friendly, and productive volunteer environment. This keeps volunteers excited, inspired, and motivated to support our mission.
Build relationships and a sense of community with (and between) our volunteers. You’ll make sure volunteers feel like an integral part of the DonorsChoose team.
Contribute towards larger team initiatives, including supporting special projects. (25%)
Collaborate on strategic initiatives and projects to support our team and the larger organization, as needed.
For example, calling teachers in specific geographic areas to share relevant funding opportunities and encourage them to post classroom projects.
Qualifications
This position may be a fit for you if:
You adapt quickly to changing priorities. You know how to roll with the punches, and are excited by change. You are cool and collected under pressure, are adaptable to meet team needs, and…