- Pay
- $136–200k
- Where
- New York City, NY · San Francisco, CA · Seattle, WA · Los Angeles, CA · Chicago, IL · Tempe, AZ
- Level
- Mid
About the team
The Grocery & Retail Services team is DoorDash’s hyper-growth business dedicated to revolutionizing our Merchant partners’ digital experiences. We do that by helping them build custom apps and websites that offer best in class performance.
Put simply, we are building an enterprise SaaS business from the ground up, and looking for top technical talent to help us drive exponential growth and scale this bet.
About the role
We are hiring a Technical Account Manager [TAM] to join our New Verticals team to play a critical role in driving growth across our various products and services. You will be the first TAM hired onto this team - which means, you will have a big hand in building the playbook, determining success and setting the ground work for us to scale.
Your key priority will be utilizing your growth sense and technical expertise (commerce experience strongly preferred) to guide merchants on how DoorDash enterprise SaaS products can fit into their business, team and tech infrastructure. You’ll do this by becoming an expert in both our product suite as well as enterprise grocery/retail tech stacks, processes, and common pain points. You will help merchants understand how their key infrastructure can connect to our home-grown offerings. You will play a mix of a role as both a consultant and key contributor to the sales process. Your main cross-functional stakeholders will span external Merchants and internal teams like product, engineering, sales and strategy & operations. You will report to a Senior Director within New Verticals and be an individual contributor.
Join to help us:
Scale a business that is a pivotal strategic bet for the company - today we feel like a ‘start up’ with the backing / support of a mature company
Help merchants customize and optimize their first-party digital shopping experience
Work on high-visibility initiatives alongside cross-functional leaders in product, engineering, and strategy
Leverage a data-driven approach to guide optimizing both your time and merchant resources
You’re excited about this opportunity because you will…
Leverage your technical expertise , ideally in e-commerce, to consult & win new business, while also investing in growing the businesses we partner with today
Build trust and collaborate with merchants and help guide them through complex decisions to re-envision their tech stack to drive greater same store sales growth through their own channels
Strategize, build & own short & long term outcomes that support and scale our Retail & Grocery Services business. You will partner on building our technical infrastructure by creating roadmaps, identifying growth vectors and scaling the products you build.
Operate at the lowest level of detail to ensure successful execution . You’ll understand the products inside and out and be able to anticipate and address potential challenges as we scale.
We’re excited about you because…
You have 6-10+ years of professional experience in solutions architecture (e-commerce experience strongly preferred), sales engineering, growth, product, product ops, strategy/biz ops, or technical GTM roles
You’re a strong communicator with high EQ. You can easily articulate complex technical details into business requirements and goals to help internal & external audiences quickly understand the “so what”.
You have an extreme sense of ownership. You take full responsibility and have a deep sense of pride for your scope of work. You show up with solutions to ambiguous problems with a tactical execution plan. You’re a builder. You thrive on building from the ground up. You excel at creating structure and process in chaos, with minimal oversight.
You’re a systems thinker. You’ve used a variety of software tools and are ready to dive into learning how to leverage new ones.
You move fast. You prefer to achieve results today rather than waiting for tomorrow.
You can toggle between strategic and tactical displaying the ability to through complex problems…