Connecting and Protecting People, Microwave Products Group (MPG) is a leading global provider of mission-critical engineered electronic components and subsystems comprised of five business units in six manufacturing locations. Our brand names are recognized globally including: BSC Filters, York, UK; Criteria Labs, Austin, TX; Dow-Key Microwave, Ventura, CA; Pole/Zero, West Chester, OH; Espy, Austin, TX; and K&L Microwave, Salisbury, Maryland and Dominican Republic.
Our expertise is the design and manufacture of communications-based specialty products – engineered components and subsystems – for demanding military, space, commercial aerospace/industrial, and telecom infrastructure applications where function and reliability are crucial.
POSITION OVERVIEW:
The primary function of this role is to provide end-to-end functional and technical support for the organization's IFS enterprise resource planning (ERP) environment. The position combines business analysis, application support, system administration, process improvement, troubleshooting, and project support across both on-premises and IFS Cloud environments.
The IFS ERP Application Support & Business Analyst serves as a key liaison between business users, IT teams, implementation partners, and IFS or other third-party support resources. The role is responsible for understanding business processes, translating business needs into system requirements, resolving application issues, supporting configuration and testing, and helping ensure the ERP platform remains reliable, secure, scalable, and aligned with business operations.
This is a hands-on ERP support position supporting the full application lifecycle and a broad range of business processes. The incumbent will support daily operations as well as enhancements, integrations, reporting, upgrades, migrations, and continuous improvement initiatives across multiple business locations and IFS environments.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
IFS Application Support & Administration:
· Provide day-to-day functional and technical support for IFS ERP applications across on-premises and cloud-hosted environments, including incident resolution, service requests, user questions, and application troubleshooting.
· Serve as a primary escalation point for IFS application issues; analyze symptoms, reproduce problems, identify root causes, coordinate corrective actions, and document resolutions.
· Monitor application health, scheduled jobs, background processes, interfaces, integrations, queues, workflows, and other ERP services; coordinate remediation when failures or performance issues occur.
· Support application configuration, setup, parameters, basic system administration, user access, roles, permissions, profiles, and other assigned ERP administration activities in accordance with established controls.
· Coordinate with infrastructure, database, cloud, cybersecurity, and vendor teams when issues span application, server, network, database, identity, integration, or hosting layers.
· Support IFS environments throughout the application lifecycle, including development, test, training, quality assurance, production, and disaster recovery environments as applicable.
· Assist with IFS releases, patches, service updates, upgrades, migrations, configuration changes, and cloud transition activities, including impact analysis, testing, deployment coordination, and post-implementation validation.
· Maintain application support documentation, runbooks, configuration records, knowledge articles, issue histories, known-error records, and standard operating procedures.
· Manage and track incidents, problems, requests, enhancements, and defects through the organization's IT service management and change-management processes.
· Engage IFS Support, implementation partners, managed service providers, and other third parties as needed; provide diagnostic information, manage cases, and validate vendor-provided…