Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and leading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony.
DFR is part of the Refrigeration and Food Equipment segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.
DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.
The AMS Group is proud to be part of Dover Food Retail— a leading manufacturer and provider of innovative solutions that help customers sell more food, more profitably. As a division of DFR, we leverage deep industry expertise, extensive resources, and a powerful network to deliver high-quality commercial refrigeration products and services.
When you join our team, you step into a rewarding work environment backed by comprehensive Day 1 benefits, including:
Medical, Dental, and Vision Insurance – plus Prescription Drug Coverage
Paid Short- and Long-Term Disability, Paid Vacation, and Paid Sick Leave
401(k) Retirement Plan with Company Match
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
11 Paid Holidays Annually
Ongoing Education and Training Opportunities
Tuition Reimbursement
Overtime Opportunities (available for select roles based on workload)
We’re committed to supporting your growth, well-being, and success—right from the start.
What the Role Involves :
As a Senior Service Technician, you will play a key role in diagnosing, repairing, and maintaining commercial refrigeration systems installed in supermarkets, convenience stores, and food service establishments.
Respond to service calls as directed.
Troubleshoot and repair rack systems, self-contained cases, HVAC units, and VFDs.
Restore equipment to proper operating condition.
Report follow-up needs to dispatch, leads, and managers.
Participate in on-call rotation (nights, weekends, holidays).
Follow all safety policies and procedures.
Communicate with customers, technicians, and service staff.
Complete and submit all required paperwork and packing slips daily.
Maintain truck stock inventory.
Perform other duties as assigned.
Basic Qualifications :
High school diploma or GED required
5–7 years of experience in supermarket refrigeration
EPA 608 Certification (Type I & II minimum; Universal preferred)
Valid state-issued driver’s license
The Ideal Candidate Will :
Communicate effectively in English (spoken and written); Spanish proficiency is a plus, but not required
Demonstrate strong customer service skills and a proactive, solution-oriented mindset
Be proficient with computer software used for work order management, scheduling, and spreadsheets (e.g., Excel)
Possess in-depth knowledge of supermarket refrigeration systems, including energy management systems
Own a complete set of hand tools necessary for the role
Be willing and able to mentor and support the development of junior technicians
Work independently with minimal supervision
Uphold high standards in work quality, customer responsiveness, safety, financial responsibility, and team collaboration
Why Choose Dover Food Retail (AMS Division)?
We believe in a collaborative entrepreneurial spirit and winning through our customers. We value and respect our employees, expecting results through high ethical standards, openness, and trust. Join us to be part of a company that is committed to delivering what it promises and has a reputation for…