IT Support Technician
Temporary | Contract
Location: the West Midlands
About the Role
As an IT Support Technician, you'll provide day-to-day technical support across a further education provider, keeping systems, hardware and software running reliably for staff and learners.
You'll respond to support requests, resolve faults and escalate more complex issues where needed, as well as setting up and maintaining equipment so that teaching and learning can carry on without interruption.
Your responsibilities will include:
Responding to IT support requests from staff and learners and resolving issues promptly.
Diagnosing and fixing hardware, software and network faults.
Setting up, configuring and maintaining computers, peripherals and classroom technology.
Supporting user accounts, access and password administration.
Logging support calls accurately and escalating issues where appropriate.
What We're Looking For
Essential:
Experience providing IT support in a busy environment
Good working knowledge of hardware, software and network troubleshooting
Strong communication skills and a helpful, patient approach with non-technical users
Well organised, with the ability to prioritise competing requests
Desirable (but not essential):
A relevant IT qualification
Experience of IT support within an education setting
If you're ready to put your technical skills to work keeping staff and learners up and running, we'd love to hear from you.