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Dow has an opportunity for an Associate TS&D Specialist based in Mexico City (MEX), for the Dow Industrial Solutions (DIS) business unit.
The Associate TS&D Specialist is part of the Technical Service & Development organization, a customer-facing branch of R&D. This role supports customer needs by providing technical expertise and technical service related to the use, handling, and management of Dow products at different market segments/applications. This role is also responsible for the management of customer technical complaints and assistance in the development of new applications.
In this position, you will need conceptual knowledge of theories, practices, and procedures in Chemistry, Chemical Engineering, or related fields, along with general business knowledge gained through education or prior experience. Strong communication skills are essential, as you will exchange clear and concise information with key stakeholders across organizations such as Sales, Marketing and Quality, as well as collaborate with peers in the Technical Service organization in other countries and regions. You will be part of a regional team distributed throughout Latin America.
Responsibilities – Duties, projects, tasks, and activities you would be responsible for in this role
Develops value-creating solutions for the customer in response to presented problems with defined scope and impact
Supports effective investigation and resolution of customer technical complaints
Collaborates effectively; presents research project updates and demonstrates capability to influence audience with effective presentation skills
Contributes to projects to qualify existing products at a defined portfolio of customers, managed in partnership with a sales representative
Communicates and appropriately documents work in the form of internal reports/presentations
Effectively applies the scientific method to solve technical problems
Under guidance of senior colleagues, develops hypotheses, plans and executes effective experiments, generates reproducible data, interprets results, and modifies hypotheses appropriately
Develops prototypes and applications, tests properties, generating well-organized data
Participates in the generation of ideas and data to support the development of intellectual capital
Effectively protects Dow intellectual capital when working with customers through appropriate use of secrecy and JD agreements
Acquires understanding of Dow's technologies
Serves as an information resource for the project team and stakeholders
Qualifications and requirements
A minimum of a Bachelor’s Degree in Chemistry, Chemical Engineering, or a Science-related discipline.
Applicants should have a maximum of 24 months since graduation to be eligible for this position.
Availability to travel up to 30% of the time.
Driver's license
Advanced proficiency in written and spoken English.
The position is based in Mexico City (MEX).
Your Skills:
Technical Support
Project Management
Learning Agility
Communication
Curious Mindset
Cross-Functional Work
Organizing, Planning and Prioritizing Work
Benefits – What Dow offers you
We invest in you.
Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to…