At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.
About You and This Role
As a Customer Manager , based in Kolkata, India , you will be a dynamic and self-motivated commercial professional who combines strategic thinking with disciplined execution to drive profitable growth. In this role, you will lead the Building & Infrastructure business across Eastern India and Bangladesh , with responsibility for key market segments including Projects, Retail, Construction Chemicals, and other strategic growth areas .
You will be responsible for developing and executing growth strategies, identifying and converting new business opportunities, strengthening strategic customer relationships, and expanding Dow’s route-to-market network. This includes working closely with distributors, dealers, retailers, hardware stores, contractors, applicators, and other key industry stakeholders. You will be equally effective in engaging customers at the point of sale, influencing project stakeholders, and presenting market insights, business strategies, and growth recommendations to senior leadership.
Success in this role requires the ability to combine customer insights, channel development expertise, project specification influence, value-based selling, and cross-functional collaboration to accelerate market penetration and drive sustainable business growth. Your ability to translate market trends and customer needs into actionable commercial strategies will be instrumental in strengthening Dow’s market position and delivering long-term business success.
Responsibilities
Develop and execute growth strategies for the Building & Infrastructure business across Eastern India and Bangladesh, with a strong focus on Projects, Retail, Construction Chemicals, and other designated market segments.
Expand and strengthen the retail route-to-market by developing high-performing networks of distributors, dealers, retailers, hardware stores, contractors, applicators, and other channel partners to maximize market reach and customer adoption.
Build and maintain strategic relationships with developers, architects, consultants, contractors, fabricators, and other key decision-makers to influence specifications and secure project opportunities.
Identify, qualify, and convert new business opportunities while maintaining a robust sales pipeline, accurate forecasts, and disciplined opportunity management from inception through closure.
Drive value-based selling initiatives, commercial negotiations, pricing strategies, and joint business plans that contribute to revenue growth, margin expansion, customer retention, and channel excellence.
Collaborate closely with Marketing, Product Management, Technical Service, Supply Chain, and Customer Service teams to deliver customer value while providing market intelligence, competitive insights, and business updates to senior stakeholders.
Qualifications
To be successful in this role, you should possess:
A Bachelor's degree in Engineering, Science, Architecture, Business, or a related field from a recognized institution. An MBA or Master's degree in Business Administration, Marketing, Engineering, or a related discipline is preferred.
10-12 years of experience in sales, business development, account management, project sales, channel development, market development, or related commercial roles.
Proven experience serving customers…