At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.
About you and this role
At Dow, we partner with some of the world's leading brands to solve complex business challenges through innovation, sustainability, and materials science. As a global leader in Packaging & Specialty Plastics, we help customers respond to evolving consumer expectations, sustainability ambitions, and regulatory requirements while creating opportunities for growth and competitive advantage.
We are looking for a Customer Manager to join our commercial team in Wiesbaden, Germany . This role is for someone who enjoys building relationships, understanding what matters to customers, and translating their needs into commercially successful solutions. You will manage and develop customers across the DACH region, with a particular focus on South Germany and Austria. Success in this role requires curiosity, adaptability, and a willingness to spend time with customers.
If you have gained solid B2B sales experience within the chemical industry and are ready to take greater ownership of customer relationships, negotiations, and business growth, we would like to hear from you.
Responsibilities
Manage and grow a portfolio of existing customers while developing new accounts and business opportunities across Germany, Austria, and Switzerland.
Build trusted, long-term customer relationships through regular face-to-face visits, proactive communication, and a strong understanding of the German business environment and customer culture.
Identify customer challenges, priorities, market developments, competitive activity, and growth opportunities, translating these insights into commercial actions and solutions.
Develop and execute territory and account plans aligned with business objectives, managing a strong sales pipeline and taking ownership of opportunities through commercial closure.
Lead and support commercial negotiations, pricing discussions, and contract conversations, balancing customer requirements with Dow's commercial objectives.
Collaborate with Technical Service & Development, Marketing, Product Management, Supply Chain, and other internal stakeholders to develop solutions for customers.
Qualifications
Master's degree in Materials Science, Polymer Technology, Chemistry, or a related discipline.
Typically 3 to 5 years of relevant B2B-sales, account management, or business development experience ideally within the chemical industry.
Demonstrated experience managing customer relationships and commercial opportunities, with an understanding of business-to-business sales processes and pipeline management.
Experience participating in or leading commercial negotiations, including pricing and value discussions.
Fluent or professional-level German and strong English communication skills are mandatory requirements, with the ability to communicate confidently with customers and internal stakeholders.
Good understanding of the German business environment and customer culture, including the importance of preparation, reliability, credibility, and long-term relationship building.
Valid driver's license and a willingness to travel regularly to customers, primarily across Germany and Austria.
Your Skills
Customer-centric & solution-oriented: You listen carefully, ask thoughtful questions, and seek to understand the customer's situation before proposing a solution.
Agile &…