Job Description:
About the Team
Our global marketing team champions the voice of the customer and serves as ambassadors of the brand through exemplary direct marketing campaigns. We facilitate seamless collaboration across the company, acting as the bridge that connects various teams. In partnership with our product and sales teams, we drive business growth and add strategic value, uniting the business through a diverse array of initiatives. Our team strives to attract, engage, and retain subscribers through innovative strategies and campaigns. We are committed to exercise a voracious appetite to improve the ways we work and our creative output.
About the Role
The QA Analyst will carry out a variety of functions that ensure the proper collection of customer data to support key customer lifecycle activities such as billing, price increases, and customer communications. This position is responsible for testing customer facing promotions created for the Wall Street Journal, Barron’s, Marketwatch, and IBD subscriptions. This position is responsible for supporting all front end web page development by creating test cases and performing user acceptance testing on all new functionality.
You Will:
Work with key marketing stakeholders and business analysts during requirement analysis
Execute functional, integration, and end-to-end testing across web, desktop, and enterprise applications
Validate user interfaces, business logic, and backend data
Create and manage a test framework for validating the customer experience during and post subscription process
Create and maintain clear and concise documentation around test plans, test results, schedules, milestones and deliverables
Work with cross-functional development team to understand how they are building out functionality and the systems that are impacted
Design positive and negative test cases for validating the customer experience prior to each technical release
Support each technical release and perform validation on the functionality - pre and post release
Prepare and deliver reports and recommendations that address existing and potential areas of improvement within the QA process
Effectively communicate quality issues and recommendations to improve quality to Program Director and stakeholders
Utilize AI-powered testing tools to enhance test generation and test execution automation
You Have:
2-4 years of ecommerce operations experience
Knowledge of the ecommerce, direct to consumer space
Experience in test case creation, execution, and documentation
Project management skills to adequately plan testing around key release dates
Strong technical skills
Attention to detail and proficient quality assurance abilities
Quick problem solving skills to address roadblocks and production issues
Detail Orientation
Strong written and oral communications needed
Knowledge of technical infrastructure, technology testing and databases
Experience with Agile, SQL, API testing tools
Our Benefits
Comprehensive Healthcare Plans
Paid Time Off
Retirement Plans
Comprehensive Insurance Plans
Lifestyle Programs & Wellness Resources
Education Benefits
Family Care Benefits & Caregiving Support
Commuter Transit Program
Subscription Discounts
Employee Referral Program
Financial Health Programs
Cybersecurity Protection
Learn more about all our US benefits
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets
Reasonable Accommodation
We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in…