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About You and This Role
As a Senior Customer Manager supporting the Middle East , you will drive revenue growth through catalyst, technology, and services sales for existing Univation customers across the Middle East.
You will manage and strengthen strategic customer relationships while identifying opportunities across polyethylene and advanced chemical technologies including UNIPOL™, UNIGILITY™, METEOR™, and LP Oxo™.
You will work closely with regional and global Sales, Marketing, and Technology Delivery teams to develop and execute customer strategies and achieve commercial objectives. The role reports to the Regional Sales Director for the region.
Responsibilities
Drive commercial growth with existing licensees across the Middle East by identifying, developing, and executing opportunities for catalysts, licensing products, technology solutions, and services.
Lead commercial activities from proposal through execution , including catalyst sales, plant capacity expansions and retrofits, licensing-right modifications, improvement programs, process control solutions, plant simulation solutions, proprietary equipment, training, on-site services, and joint technology development agreements.
Manage and strengthen customer relationships throughout the licensee lifecycle, coordinating with Sales, Marketing, and Technology Delivery teams to develop and execute account strategies.
Support new licensing opportunities and customer transitions by partnering with the New Build Licensing Sales Manager and taking commercial ownership of catalyst and services relationships following project design confirmation and kick-off.
Provide commercial leadership throughout project implementation , supporting licensees during design, construction, plant start-up, and warranty phases while coordinating delivery in accordance with applicable license agreements.
Develop market and customer insights by maintaining visibility of licensees' investment plans, projects, and technology needs; sharing relevant intelligence internally; and supporting customer engagement activities.
Qualifications
Bachelor’s or Master’s degree in Chemical Engineering, Polymer Engineering, Materials Science, Surface Coating Technology, Chemistry or a closely related technical discipline
Fluency in English required, Fluency in Arabic strongly preferred , with the ability to communicate effectively with customers and stakeholders from diverse backgrounds.
Minimum 10+ years of relevant experience is required.
Demonstrated experience in business-to-business sales, account management, licensing, or commercial management within the chemical, petrochemical, polymer, or related industrial sector.
Experience managing complex commercial negotiations, proposals, and contracts with multiple internal and external stakeholders.
Ability to understand customers' technical and commercial needs and translate them into relevant products, technologies, and service opportunities.
Experience developing and maintaining long-term relationships with customers and senior-level stakeholders.
Ability to work effectively across regional and global teams and manage multiple commercial priorities.
Your Skills
Strong customer relationship management and consultative selling skills, with a focus on identifying opportunities and creating long-term…