At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.
About you and this role
Dow has an exciting opportunity for a Senior Customer Manager in our Performance Monomers business! This position can be located virtually within the United States.
In this role, you will be responsible for managing large, complex accounts of Key and Priority distinction. Key characteristics of the role include leading challenging negotiations, delivering sales plan financial targets, identifying and driving innovation and sustainability opportunities, and leading a cross-functional account team. Although customers will be based in NAA, the scope of the role may require global alignment and coordination with other regions.
Responsibilities
Manage account portfolio and prepare and implement sales plans.
Lead and conduct negotiations, implement price changes, and develop long term contract agreements.
Manage sales contracts following Dow guidelines and legal requirements according to each region and country.
Collaborate with the product leadership team to build customer strategies and collect and utilize market intelligence to shape the sales/product plan.
Execute and implement sales and marketing plans and delivering business goals of volume and value.
Lead and coordinate customer relationships working to understand customer needs and identifying potential new clients.
Challenge the status quo and help identify growth opportunities.
Develop strategies to help improve the long-term profitability of the business.
Identify opportunities to collaborate and grow on sustainability and innovation.
Qualifications
A minimum of a bachelor’s degree or relevant military degree equivalence at or above a U.S. E5 or Canadian Petty Officer 2nd Class or Sergeant ranking.
A minimum of 7 years of relevant working experience.
Travel up to 50%.
A minimum requirement for these U.S. based positions is the ability to work legally in the United States. No visa sponsorship/support is available, including for any type of U.S. permanent residency (green card) process.
Skills
Business Acumen : strong business acumen and ability to clearly communicate financial trade offs.
Communication : Strong written and verbal communication skills.
Negotiation : Self-starter with a strong bias for action and negotiating skills.
Interpersonal Effectiveness : Demonstrates the ability to build and maintain strong, productive relationships with customers, colleagues, and cross-functional stakeholders.
Influencing Skills : Leadership skills to work cross-functionally and ability to successfully drive initiatives/issues through influence.
Analytical Thinking : Project management skills, business acumen, and strategic / analytical thinking capability.
Additional Notes
Relocation assistance is not available for this position.
Benefits – What Dow offers you
We invest in you.
Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.
Here are just a few highlights of what you would be offered as a Dow employee:
Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
Benefits and programs to support your physical,…