Summary:
Administers and coordinates the operation, maintenance, security, and development of the company’s computer networks.
Job Functions:
Researches, assists in designing, implements, evaluates, monitors, maintains, and troubleshoots local area and intra-site networks, both wired and wireless.
Evaluates, specifies, purchases of, installs, configures, and maintains network hardware such as firewalls, routers, bridges, switches, access points, modems, and cabling, as well as any associated software.
Evaluates and assists with negotiation of contracts for network hardware support and telecommunications services, and manages those services and vendor relationships.
Assists with the development, documentation, and implementation of policies and procedures related to network hardware and software acquisition, use, support, security, and backup.
Establishes and maintains network security controls such as network users and permissions, access rules, and address lists.
Prevents, monitors for, recognizes, and contains network intrusions and other security threats.
Responds to the needs and questions of network users concerning their usage of the network.
Supports and assists IT team members with network-related troubleshooting and with projects that require network interaction.
Assists and serves as backup for the System Administrator.
Assists with general IT support as needed.
Manages and/or assists with corporate projects and tasks that involve computer or telephone technology, as directed by the Corporate IT Manager.
Specifications Required:
Knowledge of principles and practices for providing excellent customer service. This includes accurately assessing needs, generating appropriate solutions, meeting quality and timeliness standards, and evaluating customer satisfaction.
Demonstrated courtesy and respect for the time, feelings, and circumstances of customers, team members, and management.
Discretion and the ability to keep information confidential where appropriate.
Ability to communicate effectively both in writing and in person. This includes knowledge of the English language – meaning, spelling, and pronunciation of words, as well as rules of composition. It also includes giving full attention to what other people are saying, taking time to understand the points being made, and asking questions as appropriate.
Ability to analyze and troubleshoot complex problems, to identify, evaluate, and implement solutions, and to objectively assess the results. This includes using research and reasoning to compare cost, effort, and likelihood of success for alternative solutions.
Strong skills in reading, online research, and critical thinking.
Dedication to improvement of knowledge and skills through various forms of training.
Knowledge of electronics and computer hardware, including building new computers and performing basic repairs – replacing storage drives, memory, processors, etc.
Facility with installing, configuring, and using computer software such as operating systems, office suites, email clients, utility programs, etc.
Some skill with managing Microsoft Active Directory, Windows Server, Linux, and VMware.
Knowledge of shell scripting, with additional programming experience a plus.
Strong networking knowledge, including configuration, implementation, troubleshooting, and management of wired and wireless networks, with an understanding of network design principles.
Knowledge of mathematics, including alternative bases, calculations, decimals, fractions, percentages, and averages.
Basic project planning and management skills, including breaking down a project into tasks, identifying required resources, and tracking progress.
Ability to manage one's own time and tasks to accomplish work and maximize productivity. This includes analyzing and prioritizing tasks, recognizing those that need immediate attention.
Ability to monitor and assess one’s own performance, to gracefully accept feedback, and to make improvements or take…