Rio Las Vegas is an iconic resort destination committed to delivering exceptional guest experiences through hospitality, entertainment, dining, and gaming. Our Team Members are the foundation of our success, creating memorable experiences for our guests while supporting a culture built on service, teamwork, accountability, and respect.
At Rio Las Vegas, we believe in fostering an inclusive work environment where Team Members are valued, empowered, and provided opportunities for growth and professional development. Whether serving guests directly or supporting behind-the-scenes operations, every Team Member plays an important role in our continued success.
What You'll Do
The Manager of Ticket Administration and Distribution is responsible for the strategic administration, optimization, and oversight of ticketing systems and third-party ticket distribution channels supporting Rio Las Vegas entertainment and event offerings. This position serves as the primary subject matter expert for ticketing platforms, event configuration, pricing administration, reporting, and distribution partnerships.
The role exercises independent judgment and discretion in evaluating business opportunities, recommending pricing and distribution strategies, negotiating partner relationships, improving operational processes, and supporting revenue-generating initiatives. The position collaborates extensively with Marketing, Entertainment, Revenue Management, Finance, Hotel Operations, and external business partners to maximize ticket sales, improve market reach, and support company objectives.
Role Expectations
Responsibilities include, but are not limited to, the following:
Ticket Administration
Administer, configure, and maintain Ticketmaster Archtics, Ticketmaster Host, and related ticketing platforms.
Create and maintain event builds, pricing structures, price codes, financial settings, service charges, fees, reporting parameters, user administration, and system permissions.
Review and validate ticketing system data to ensure accuracy, integrity, and compliance with established operational standards.
Monitor ticketing activity and resolve system, event, pricing, and reporting discrepancies.
Develop, implement, and continuously improve ticket administration procedures, controls, and operational workflows.
Partner with Information Technology and third-party vendors to troubleshoot and resolve system and hardware-related issues.
Train Team Members on ticketing system functionality, reporting tools, and best practices.
Reporting, Analysis, and Strategic Planning
Analyze ticket sales, pricing performance, distribution channel effectiveness, consumer demand, and market trends.
Prepare and distribute recurring and ad hoc reports that support business planning and operational decision-making.
Monitor key performance indicators including ticket sales, booking pace, booking windows, revenue performance, and distribution effectiveness.
Evaluate business results and develop recommendations that support revenue growth, operational efficiencies, and strategic objectives.
Analyze competitive marketplace conditions and provide recommendations regarding pricing, packaging, promotions, and distribution strategies.
Distribution Management and Business Development
Develop and implement ticket distribution strategies designed to maximize ticket sales, market exposure, and revenue generation.
Serve as the primary contact for assigned third-party distribution partners, including online travel agencies (OTAs), tour operators, travel agencies, ticket brokers, and other distribution channels.
Identify, evaluate, negotiate, and establish new distribution partnerships consistent with business objectives.
Negotiate business terms, promotional opportunities, distribution initiatives, and contractual agreements with external partners.
Oversee onboarding, pricing updates, account maintenance, payment processes, and operational execution of distribution partnerships.
Evaluate partner…