JOB TITLE: Assistant Hotel ManagerDEPARTMENT: HotelSTATUS: Full-Time
JOB SUMMARY:The Assistant Hotel Manager supports the daily operation of the Hotel Department by helping ensure exceptional guest service, operational efficiency, and team member success. This position assists with departmental leadership, team member development, operational planning, and cross-department coordination while maintaining company standards and supporting departmental objectives. The Assistant Hotel Manager provides guidance and oversight to Supervisors and front-line team members to ensure a consistent, seamless guest experience. This position reports directly to the Hotel Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Promote and uphold all Company Service Standards while ensuring a consistently high level of guest satisfaction.
Serve as a liaison between hotel operations and supporting departments, including VIP Services, Bell Desk, Housekeeping, and other operational partners, while promoting communication, alignment, accountability, property readiness, and service excellence across all departments that influence the guest experience.
Evaluate daily operational needs and determine the appropriate allocation of supervisory resources throughout the shift to support business demands, guest service objectives, and operational efficiency.
Proactively identify operational gaps, property-related issues, and opportunities for improvement while supporting the overall operational effectiveness of the hotel through cross-department collaboration and timely resolution of operational challenges.
Assist with employee scheduling, labor forecasting, departmental coverage, and labor utilization while communicating staffing needs and operational concerns to department leadership.
Maintain effective procedures, workflows, and operational controls to support consistent service delivery.
Support Front Desk systems and coordinate improvements, troubleshooting, or updates as needed.
Oversee daily room inventory, coordinating with Front Desk, Housekeeping, Revenue Management, and Reservations to ensure accurate room availability, inventory balancing, and optimal room utilization.
Assist department leadership with forecasting, budgeting, reporting, and departmental analysis.
Support cost-control efforts by monitoring expenses and identifying opportunities to improve efficiency.
Provide direction, coaching, and support to team members while partnering with supervisors and managers to maintain accountability and performance standards.
Directly coach, mentor, and develop Supervisors on Duty while ensuring daily operational expectations, reporting requirements, and service standards are consistently met.
Assist with performance management, disciplinary conversations, coaching documentation, and development planning for supervisory staff as needed.
Provide operational support and leadership coverage when Supervisors on Duty require assistance addressing guest concerns, team member needs, service recovery situations, or business demands.
Ensure all team members maintain professional appearance and grooming standards.
Resolve guest and team member concerns professionally, including escalated or complex situations.
Exercise sound judgment when authorizing service recovery efforts, guest accommodations, billing adjustments, and operational solutions to ensure guest satisfaction while balancing business needs.
Ensure VIP guests and returning guests receive consistent, personalized service.
Maintain strong communication and information flow between shifts and departments by facilitating meetings, coaching sessions, and communication initiatives that support team engagement and performance.
Ensure established procedures, checklists, and operational standards are consistently followed.
Support inventory management and ensure accurate stock levels for guest amenities, room keys, water, sleeves, and other essential supplies.
Maintain a visible leadership presence on the floor…