Inside the Role
Daimler Truck Financial Services is an integral part of the biggest Truck and Bus manufacturer in the world – Daimler Truck. We complete integrated Truck and Bus solutions and by doing so, make the world of our customers easier. People are at the heart of all we do, and we live in a value-based culture characterized by respect, openness, and trust. As Business Partner Manager - Datacenter for DTFS Americas, you would be the primary IT Infrastructure and Technology contact for business partners and to ensure that business-oriented end-to-end Datacenter IT solutions are provided. The Business Partner Manager – Datacenter provides consulting and supports requests, demand management and steers the solution through implementation.
Posting Information
We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.
We Take Care of Our Team
Pay offered dependent on knowledge, skills, and experience
Benefits include annual bonus program; 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 15 calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans.
What You Drive at DTFS
Responsible for supporting the IT Applications demands from the DTFS business IT. This includes facilities in DTFS globally.
Ability to manage internal and external suppliers responsible for IT Infrastructure services. Must maintain collaboration with DTNA IT Infrastructure Team
Act as primary IT Infrastructure and Technology contact for associated business partner regarding all topics such as consulting, request management and demand management.
Ensure provision of business-oriented IT end-to-end solutions in cooperation with the TAF Partners, external vendors and business departments. Provide consulting to the business partner on tailored IT services and solutions and propose other possible uses or innovative solutions.
Plan, coordinate, implement and document IT projects including transforming business objectives into IT deliverables.
Account for IT Service Continuity Management (e.g. incident & change management, Problem Management and CAB Meetings) and the Major Incident Management (MIM) process.
Request portfolio updates from strategy, portfolio & partner management team based on customer needs
Account for local governance & administrative tasks (e.g. conduct performance risk management and audits)
Ability to make IT Infrastructure related decisions on a Daily basis while meeting with the Business and IT teams which will define the Project Timelines, Build and Support Cost and the process to stabilize the environment after delivery
Providing status reports to the IT Manager on a weekly basis with regard to Project and Business Demands and issues
Driving Partner and provider governance, documenting performance and metrics along with suggesting continual service improvements to improve delivery to business
Knowledge You Should Bring
Bachelor’s Degree in Computer Science, Information Technology or related fields or any Bachelor’s Degree with 5 years of experience in IT or 8 years of relevant experience in lieu of degree
5+ years of experience in IT Infrastructure, IT Service Management, IT Operations, Business Relationship Management, or related technology functions.
Experience managing IT incidents, changes, problem management, and demand management processes.
Experience partnering with business stakeholders to gather requirements, prioritize demand, and deliver technology solutions.
Exceptional Candidates Might Have
Experience in IT Infrastructure Service Provider…