If you are a current Duly/SBC/QMG employee, please apply through the Internal Career Site.
Lead Certified Medical Assistant | Joliet | Internal Medicine
Ready to Take the Lead?
If you're a Medical Assistant who's ready for more, this is your opportunity. Our Lead Medical Assistant role combines hands-on patient care with leadership responsibilities, allowing you to mentor teammates, influence clinic operations, and take the next step in your professional journey.
This position offers a unique pathway to future leadership opportunities—many of our current leaders began as Lead MAs. You'll also enjoy greater variety and flexibility in your day while serving as a key resource for both your team and clinic leadership.
Join a team that invests in your growth and helps you build the career you want.
Position Highlights:
Full-Time, 40 hours/week
Office Hours: Monday- Friday, 8:00AM-5:30PM, with 1 late night per week and 1 Saturday per month.
Location: Joliet, IL
Travel: As needed.
Benefits:
Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
Access to a mental health benefit at no cost.
Employer provided life and disability insurance.
$5,250 Tuition Reimbursement per year.
Immediate 401(k) match.
40 hours paid volunteer time off.
A culture committed to community engagement and social impact.
Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
Responsibilities:
The Lead Medical Assistant is the on-site clinical operations leader responsible for executing the Duly Primary Care model at the clinic level. This role ensures high-functioning care teams, optimal provider support, and consistent delivery of access, productivity, and patient experience outcomes.
The Lead directly supports providers while leading day-to-day clinical workflows, coaching Medical Assistants (MAs), and driving accountability to performance standards.
MAJOR RESPONSIBILITIES
Provides direct clinical support to providers, including rooming patients, assisting with procedures, and completing clinical tasks
Supports efficient patient flow and helps maintain an organized clinical environment
Coordinates day-to-day activities within the care team to ensure smooth clinic operations
Serves as a resource for Medical Assistants, offering guidance, direction, and support
Assists with onboarding, training, and development of clinical staff
Reinforces standard workflows and promotes consistency across the team
Maintains adherence to clinical protocols, safety standards, and documentation requirements
Collaborates with providers, clinic leadership, and front desk staff to support a cohesive patient experience
Communicates effectively across teams and escalates issues as appropriate
Supports implementation of workflow improvements and organizational initiatives
Supports management of in-basket work, prior authorizations, referrals, and general patient communications to ensure timely completion
Assists with phone support and coordination of patient access needs, in partnership with clinic leadership
Works with providers to assist with patient outreach, including scheduling follow-ups and preparing patient communications as needed
Reviews reports and workflows to ensure processes are being followed and operational expectations are met
Ensures co-pays are compliantly collected and cash handling processes are followed, including reconciliation and deposits
Conducts routine walk-throughs of the clinic to ensure a clean, safe, and compliant environment, including monitoring for expired medications and proper disposal practices
Supports training and reinforcement of regulatory and compliance requirements, including ensuring required certifications are current
Monitors clinic support functions such as transportation and housekeeping as applicable
Assists with team scheduling and coordination, including input on staffing needs,…