If you are a current Duly/SBC/QMG employee, please apply through the Internal Career Site.
At Quincy Medical Group, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.
With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.
About the Role
Great healthcare leadership is about more than managing daily operations. It's about recognizing opportunities, making informed decisions, and building teams that consistently deliver results.
As the Practice Manager of Eye & Vision Services, you will lead clinical and optical operations for the Quincy Eye & Vision Institute, Hannibal HQ Eyes, and optical services. You will have the opportunity to influence how care is delivered across both locations, strengthen operational performance, and help shape the continued growth and development of our eye care services.
Working closely with providers and organizational leadership, you will translate strategic priorities into actionable plans, establish clear expectations, and lead improvements that enhance patient access, team performance, and the overall patient experience.
This opportunity is well suited for a confident, results-driven leader who enjoys taking ownership, solving challenges, and turning ideas into action. Your ability to make decisions, develop capable teams, and maintain accountability across multiple locations will be essential to creating efficient operations and supporting exceptional patient care.
Schedule & Work Environment
Full-time, primarily Monday-Friday, daytime hours.
On-site leadership role supporting Eye & Vision Services in Quincy, Illinois, and Hannibal, Missouri.
Regular travel between locations is required.
Schedule flexibility may be necessary based on operational and departmental needs.
Collaborative, multisite environment working closely with ophthalmology, optometry, optical, and organizational leadership teams.
Primary Responsibilities
Provide operational leadership for clinical and optical services across Quincy Eye & Vision Institute and Hannibal HQ Eyes locations, ensuring consistent, efficient, and patient-centered care.
Establish clear operational expectations, standardize workflows, and maintain accountability for performance and service quality across both locations.
Partner with providers and organizational leadership to translate strategic goals into operational plans, staffing strategies, and measurable results.
Lead, coach, and develop staff through effective hiring, onboarding, performance management, and professional development.
Oversee staffing models, scheduling, cross-site coverage, and resource allocation to support patient demand and operational priorities.
Evaluate patient access, scheduling templates, clinic capacity, patient flow, and wait times to identify and implement improvements.
Manage departmental budgets and financial performance, including productivity, expenses, optical sales, inventory, and vendor relationships.
Monitor key performance indicators, identify operational trends, and use data to guide decisions and evaluate results.
Lead department development, process improvement, and change initiatives that strengthen efficiency, quality, and the patient experience.
Ensure compliance with regulatory requirements, patient safety standards, infection control practices, and equipment maintenance expectations.
Address escalated patient concerns, support service recovery, and implement improvements based on patient feedback.
Build a positive, accountable team culture by providing clear direction, addressing employee concerns, and…