It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.
Position Overview:
The Lead Engineer – Shop Technology is a hands-on individual contributor responsible for the design, development, integration, reliability, and ongoing support of technology solutions that enable Dutch Bros shop operations. The role will work across the Shop Technology ecosystem, including point-of-sale, payments, labor systems, shop and mobile applications, order ahead, menu and pricing integrations, and other operational platforms. The Lead Engineer will provide hands-on engineering leadership for assigned products, integrations, and initiatives while partnering closely with Product Leads, Operations,
engineering teams, and technology vendors. This is a hands-on engineering role. The Lead Engineer is expected to design and build production quality solutions, develop APIs and integrations, automate operational processes, perform code and design reviews, troubleshoot complex production issues, and guide engineers through implementation and support. The Lead Engineer will help improve the reliability and maintainability of Shop Technology by reducing manual processes, improving integrations, strengthening observability, increasing automated testing, and simplifying recurring operational support.The role will work within Dutch Bros engineering and architecture standards while contributing practical improvements and reusable patterns based on hands-on delivery experience.
Job Qualifications:
Required Qualifications
Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field, or equivalent practical experience.
6+ years of software engineering experience, including experience building and supporting enterprise or distributed applications.
Strong hands-on software development experience using one or more modern programming languages such as Java, C#, Python, JavaScript/TypeScript, or similar.
Experience designing, building, and supporting APIs and system integrations.
Strong understanding of REST APIs, messaging, event-driven integration, databases, and distributed-system fundamentals.
Experience integrating third-party SaaS platforms with internally developed applications.
Experience with cloud platforms such as AWS or Azure.
Experience with CI/CD, automated testing, source control, and modern software delivery practices.
Experience with application observability, including logging, monitoring, metrics, alerting, and troubleshooting.
Strong understanding of production support, incident troubleshooting, root-cause analysis, and operational readiness.
Demonstrated ability to automate manual or repetitive technology processes.
Experience applying secure application and integration practices.
Ability to take technical ownership of features, integrations, and production issues from design through implementation and support.
Strong written and verbal communication skills with the ability to work effectively with engineering, Product, Operations, Support, and external vendors.
Experience mentoring or providing technical guidance to other engineers.
Preferred Qualifications
Experience supporting retail, restaurant, hospitality, or other high-volume distributed-location environments.
Experience with point-of-sale, payments, labor management, digital ordering, mobile applications, or shop/store technology.
Experience integrating vendor-managed SaaS products with enterprise technology platforms.
Experience with APIs, event streaming, workflow automation, or integration platforms.
Experience with distributed shop/store environments where network resiliency, offline operation, and transaction integrity are important.
Familiarity with PCI, payment security, or other regulated technology environments.
Experience supporting technology solutions used directly by…