Since 2020, dWELL has been an affirming recovery housing program on a mission to support young adults in their transition to independence through residences and a community-based approach that supports growth and healing. We provide a personalized, foundational, skills-based model that helps young adults pursue their individual life goals.
We are looking for a passionate, detail-oriented, and innovative Operations Manager to join our New York City team and contribute to our mission. In this role, you will provide operational oversight across dWELL’s recovery housing programs, leading the implementation of systems and workflows, quality assurance initiatives, and accreditation efforts. You will play a key role in strengthening operational processes, ensuring compliance, and collaborating with program leadership to support the continued growth and effectiveness of dWELL.
What you will do:
Oversee and implement day-to-day operations across dWELL’s recovery housing programs, coordinating operational priorities, resources, and facility needs to ensure services are delivered consistently, efficiently, and in accordance with program policies and procedures
Lead and own the implementation and ongoing development of electronic health record (EHR) systems, overseeing the process from planning and configuration through rollout, staff training, adoption, and ongoing optimization
Establish standardized workflows, documentation protocols, and system processes; monitor utilization; identify implementation challenges; and ensure consistent use across the program to support accurate recordkeeping and effective operations
Lead quality assurance audits and data reviews to ensure program integrity, documentation of ongoing residents are accurate and up-to-date, and service excellence across all operational areas
Partner with leadership to design, refine, and implement systems and workflows that strengthen organizational performance, compliance, and client outcomes
Research accreditation standards and requirements relevant to dWELL’s recovery housing programs; assess organizational readiness, identify compliance gaps, and collaborate with leadership to develop and implement policies, procedures, and operational practices necessary to pursue, achieve and maintain accreditation
Identify staff development needs and gaps, research and recommend relevant learning opportunities, implement initiatives to address those needs, and monitor completion to ensure all required and recommended trainings are successfully completed
Provide oversight across facilities, operational systems, procedures, finance, records and internal processes, using a data-informed lens to proactively identify trends, resolve issues, and drive process improvement
Manage maintenance coordination, vendor relationships and agreements, and site safety (e.g., fire extinguisher/first aid inspections, safety drills)
Review financial reports and conduct budget audits to monitor program expenditures, ensure alignment with approved budgets, identify discrepancies or spending trends, and support responsible financial management across program operations
Manage supply inventory, ordering and stocking of all house and program supplies
Other responsibilities as assigned by Program Director
Must be available to participate in on-call rotations, provide weekend coverage, and maintain flexibility to accommodate evolving program needs
What You Need to Qualify:
Ideal candidate has at least 3 years of related experience in adolescent or young adult treatment Center, preferably in an administrative, quality assurance or operations role in a residential or behavioral health setting
Bachelor's degree in business, public policy, finance, human resources or other related field, preferred
Experience with the implementation of EHR software
Mastery of Google Programs and other computer skills including Sage and/or other receipt processing and budget management software
Experience with program auditing and…