Job Description:
At DXC Technology, we use cloud technologies to support secure, reliable, and resilient enterprise operations. This role is part of a Cloud Engineering environment responsible for the day-to-day administration, monitoring, maintenance, support, and continuous improvement of production services across Microsoft Azure and Amazon Web Services (AWS).
ABOUT THIS ROLE
As a CloudOps Sr. Analyst I - Cloud Engineering, you will provide hands-on operational support for Azure and AWS infrastructure throughout its production lifecycle. The primary focus is not limited to implementation or project delivery. You will retain direct responsibility for services after they go live, including monitoring, maintenance, backups, incident resolution, troubleshooting, alert response, and controlled production changes.
WHAT YOU WILL DO
· Cloud Operations and Production Support
· Administer and support production infrastructure and services across Microsoft Azure and AWS.
· Monitor service health, capacity, performance, alerts, and operational events, taking timely corrective action when required.
· Perform routine maintenance, validate backups, support recovery activities, and follow up on recurring operational issues.
· Own incidents through diagnosis, troubleshooting, resolution, documentation, and appropriate escalation.
· Coordinate with application, networking, security, infrastructure, and cloud-provider support teams when cross-functional assistance is required.
· Incident, Problem, and Change Management
· Execute production changes under established change-control processes, including planning, validation, implementation, rollback readiness, and post-change verification.
· Review recurring incidents, operational trends, and alerts to help reduce service disruption and improve reliability.
· Maintain accurate technical documentation, operational procedures, and troubleshooting records.
· Networking, Identity, Security, and Resilience
· Operate and troubleshoot Azure networking components such as VNets, subnets, Network Security Groups (NSGs), routing, VPNs, and connectivity.
· Operate and troubleshoot AWS networking components such as VPCs, subnets, security groups, network ACLs, routing, VPNs, and connectivity.
· Support cloud identity and access management, role-based access, security controls, and related operational requests.
· Use Azure Monitor and relevant AWS monitoring and logging services to investigate events and support service health.
· Support backup, restore, business continuity, and disaster recovery activities for cloud workloads.
· Automation and Continuous Improvement
· Use scripting, command-line tools, and automation to improve repeatability and reduce manual operational effort.
· Work with Azure CLI, AWS CLI, PowerShell, Python, Terraform, or similar tools as applicable.
· Identify practical opportunities to improve monitoring, support procedures, reliability, security, and operational efficiency.
WHO YOU ARE
· Hands-on experience administering and operating both Azure and AWS services in production environments.
· Demonstrated responsibility for services after implementation, including monitoring, alert response, backups, maintenance, incidents, recurring problems, and operational support.
· Practical knowledge of cloud infrastructure, networking, identity, security, and troubleshooting.
· Experience executing production changes under formal change-control processes.
· Ability to analyze technical problems, make controlled decisions, and work autonomously in a production environment.
· Strong documentation, collaboration, and communication skills.
· English proficiency sufficient to collaborate with technical teams, review documentation, and engage cloud-provider support when needed.
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