Job Description:
Job Description
About DXC
DXC helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates.
Our more than 125,000 people in 70-plus countries are entrusted by our customers to deliver transformative technologies to ensure the success, safety and well-being of businesses and people around the world. By combining strengths and expertise globally, we create solutions and deliver greater outcomes for customers across their entire IT estate. Learn more about how we deliver excellence for our customers and colleagues at DXC.com .
About the team/ Offering (Optional)
About the Role
DXC Technology is seeking a Resident Field Support Technician to provide dedicated onsite IT support for a customer operating across two locations in Kentucky. This role requires a hands-on technical professional who will serve as the primary point of contact for end-user support, hardware troubleshooting, device deployments, and incident resolution while ensuring adherence to agreed service levels and customer satisfaction objectives.
The technician will support both the Jeffersonville and Clay City sites and will travel between locations as needed.
Jeffersonville, KY & Clay City, KY
The selected candidate will provide onsite support across both customer locations and must be able to travel between sites as required.
Essential Job Functions:
Provide first-line onsite technical support to end users.
Respond to incidents and service requests within agreed SLA targets.
Troubleshoot and resolve hardware, software, and peripheral issues.
Install, move, add, change, and dispose of IT equipment.
Perform desktop, laptop, printer, and mobile device support.
Support Microsoft 365 and Teams-related issues.
Maintain accurate documentation within the ticketing system.
Perform basic network troubleshooting.
Configure and support workplace-connected devices.
Assist with asset inventory and lifecycle management.
Coordinate with remote support teams, vendors, and internal resolver groups.
Execute maintenance, repairs, and equipment replacements.
Ensure compliance with corporate security and operational policies.
Escalate issues appropriately when required.
Participate in continuous service improvement initiatives.
Basic Qualifications:
2+ years of IT Support, Field Support, or Desktop Support experience.
Strong customer service and communication skills.
Ability to work independently in an onsite customer environment.
Experience supporting enterprise users and infrastructure.
Ability to prioritize multiple tasks in a fast-paced environment.
Experience working under SLA and TTR commitments .
Windows Operating Systems
Microsoft 365
Microsoft Teams
Active Directory
Hardware Break/Fix Support
ITIL Foundation concepts
Incident Management processes
Service Request Management
Knowledge of Azure, AWS, or GCP environments
Other Qualifications:
Ability to travel between Jeffersonville and Clay City, Kentucky.
Valid driver's license preferred.
Reliable transportation may be required.
Ability to perform occasional after-hours or overtime support for critical incidents.
Monday to Friday
Business hours (approximately 8:00 AM - 5:00 PM)
Availability to work overtime during critical incidents or business emergencies
Why DXC? / Life at DXC
DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We inspire and take care of our people. We work to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship. DXC is where brilliant people seize opportunities to advance their careers and amplify customer success.
Full-time…