Job Description:
DXC’s Insurance Software and BPS (ISB) business helps insurers worldwide modernize and manage core operations through deep industry expertise, proven software platforms, and innovative AI-driven solutions.
As a global leader in core insurance platforms, ISB supports policy administration, claims, billing, analytics, and digital engagement across Life & Annuity, Property & Casualty, and Specialty insurance markets. Our solutions help leading insurers transform the policy, underwriting, and claims systems that millions of people rely on every day.
Role responsibilities:
Lead and manage engineering and technical operations teams responsible for enterprise systems, cloud platforms, infrastructure services, automation solutions, and operational technology initiatives.
Collaborate with cross-functional stakeholders, application engineering teams, architecture groups, security teams, and business leaders to define technical requirements, establish delivery priorities, and ensure successful project execution and customer satisfaction.
Provide mentorship and professional development guidance to engineering and operations teams, establishing performance objectives, career development plans, and continuous learning opportunities.
Contribute to the development and execution of enterprise technology strategy, including cloud modernization, infrastructure transformation, automation, AIOps, Site Reliability Engineering (SRE), and operational excellence initiatives.
Lead technical reviews, infrastructure design discussions, solution assessments, and architecture governance to ensure enterprise systems meet requirements for scalability, availability, security, resilience, and performance.
Oversee resource allocation, workforce planning, project schedules, vendor engagements, and financial budgets to optimize delivery efficiency and achieve business objectives.
Identify, assess, and mitigate technical, operational, security, and delivery risks while driving root cause analysis, incident prevention, and timely resolution of issues affecting business continuity and project delivery.
Drive automation, intelligent operations, and continuous improvement initiatives to reduce manual intervention, improve incident response, increase engineering productivity, and strengthen operational maturity.
Establish and monitor operational performance metrics, service-level agreements (SLAs), key performance indicators (KPIs), availability targets, and quality standards to ensure consistent and predictable service delivery.
Lead cloud financial management and cost optimization initiatives, implementing governance controls, resource utilization improvements, forecasting practices, and cost accountability across enterprise technology environments.
Oversee security and compliance initiatives, including vulnerability remediation, access governance, audit readiness, disaster recovery, business continuity planning, and adherence to enterprise technology standards.
Foster a culture of innovation, collaboration, accountability, and continuous improvement across geographically distributed engineering and technical operations teams.
Manage stakeholder relationships, communicate operational performance and transformation progress to senior leadership, and align technology initiatives with business priorities.
Basic Qualifications
Bachelor’s degree in information technology, Computer Science, Engineering, or a related field (preferrable).
High Scholl Diploma (mandatory).
Typically, 8+ years of relevant industry experience, including 3+ years in a technical leadership, engineering management, IT operations management, or comparable leadership role.
Demonstrated experience leading enterprise technology operations, infrastructure engineering, cloud platforms, systems management, or technology transformation initiatives.
Strong knowledge of cloud computing environments, including AWS and/or Microsoft Azure, enterprise infrastructure, virtualization, storage,…