Job Description:
Onsite Field Services Technician, Voisey’s Bay, NL
DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com .
Essential Job Functions
Interfaces with end users to resolve complex technology problems concerning system function which have been escalated through a problem ticket process. Assesses diagnostic information and determines alternative courses of action. Recommends and implements process changes.
Coordinates and/or conducts install, move, add, and change (IMAC) activities based for complex activities including integrated equipment and systems. Creates plan to implement changes and works with appropriate parties to ensure implementation is meeting expected timeframes, service level agreements and other criteria. Measures, maintains, and documents team performance in relation to established goals, time frames and service levels. Revises plans, as necessary.
Provides technical services in support of project work; works with project teams to develop, engineer, and implement defined technical activities, such as distributing new personal computers, in accordance with established guidelines and procedures.
Provides guidance and training to client population on system and products to eliminate recurring errors for systems/products. Escalates issues or concerns as appropriate. Recommends changes to procedures and processes; implements as approved.
Maintains currency regarding technological, process and/or other advances, specifically in line of service, to ensure team performance and to achieve team objectives.
Creates and maintains systems software and hardware documentation and assesses system information where appropriate.
Basic Qualifications
Must have High School diploma or G.E.D.
College diploma or University degree in a computer related field is an asset
3-5 years of IT technical support experience
Experience with recent Windows operating systems, Windows 10, 11 preferably in an enterprise environment.
Experience with use of Office 365 products preferably in an enterprise environment (Word, Excel, PowerPoint, Teams, SharePoint, Outlook)
Experience working with Multifactor Authentication
Experience work with Microsoft Intune.
Experience with solving computer-related technical problems both hardware and software.
Experience with following company escalation policies
Other Qualifications
Strong interpersonal skills for interacting with team members and clients
Strong communication skills, both oral and written
Strong organization skills to balance and prioritize work
Strong analytical and problem-solving skills
Good initiative and proactivity
Experience working with radios and systems an asset
Experience working in an industrial or underground environment an asset.
Experience with Service Now ticketing system
Networking Experience and ability to troubleshoot basic to complex network problems
Experience with Mobile devices such as tablets and phones (Android and IOS).
Knowledge of MDM functionality and Mobility Device security (E.G. Samsung Knox) an asset.
Experience with Cisco Call Manager
Experience with Lenovo/Dell hardware an asset.
Work Environment
Client or office environment – onsite at client facility
24/7 On Call may be required while you are onsite.
Rotation: Fly in support, 2 weeks onsite, and 2 weeks off rotation.
Shift Schedule: 12-hour days consecutive for 14 days (2 week) shifts
Shift work is rotating Days/Nights. (e.g. 6am to 6pm or 6pm to 6am).
Certifications
CompTIA A+ Certification current or previous considered an asset
CompTIA Network+ or CCNA…