Job Description:
DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new performance levels, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.
Key Responsibilities
Application and SAP Service Delivery
Own end-to-end delivery of SAP AMS, application support, enhancements, releases, and service requests, with oversight of designated non-SAP services.
Ensure achievement of contractual commitments, SLAs, KPIs, quality standards, and financial targets.
Manage application operations in accordance with ITIL/ITSM practices, including incident, problem, change, release, request, and service-level management.
Establish effective service governance, operational reviews, dashboards, performance reporting, and escalation processes.
Manage major incidents, service risks, root cause analysis, corrective actions, and continuous service improvement.
Support client-led SAP implementations, S/4HANA transformations, upgrades, migrations, testing, cutover, hypercare, and production support.
Ensure effective transition of project deliverables into steady-state operations through service acceptance, knowledge transfer, and operational readiness.
Project and Delivery Coordination
Partner with client Project and Program Managers to align application resources, dependencies, deliverables, and release commitments with project plans.
Monitor application delivery milestones and proactively manage risks, dependencies, capacity constraints, and escalations.
Manage resource capacity and demand across operational services and client-led projects.
Govern application-related change requests and assess delivery, resource, financial, and contractual impacts.
SAP Functional and Technical Leadership
Provide delivery leadership across SAP functional and technical workstreams including S/4HANA, FI/CO, MM, SD, PP, EWM, SuccessFactors, Basis, Security, ABAP, Fiori, BTP, integration, and data, as applicable to the client environment.
Coordinate SAP and non-SAP application teams to ensure reliable end-to-end business processes and integrations.
Partner with architects and technical leaders to ensure solutions meet business, architecture, security, performance, and supportability requirements.
Provide delivery leadership and operational expertise for SAP modernization and transformation initiatives.
Client and Stakeholder Management
Serve as the senior application delivery contact for client IT leadership, business stakeholders, Project and Program Managers, and internal account leadership.
Build trusted client relationships and maintain transparent communication on service performance, priorities, risks, financials, and improvement initiatives.
Lead service governance, executive reviews, operational reviews, and critical escalations.
Develop and execute recovery plans for material service or delivery issues.
Align SAP service priorities and modernization opportunities with the client's business and technology roadmap.
Financial and Commercial Management
Manage service delivery budgets, forecasts, costs, resource utilization, and profitability.
Ensure services operate within agreed contractual, commercial, and financial parameters.
Manage scope changes and change requests, including commercial and resource impacts.
Improve delivery economics through automation, productivity improvements, and optimization of onshore, nearshore, and offshore delivery models.
Support contract renewals, extensions, and commercial discussions.
Team and Resource Management
Lead globally distributed teams of SAP functional and technical consultants, developers, architects, analysts, and support…