Job Description:
DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organisations — helping them harness AI to drive outcomes at a time of exponential change. With deep expertise across Managed Infrastructure Services, Application Modernization, and Industry-Specific Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology environments. Learn more at dxc.com.
Role Overview
The Senior Manager, Client Partner – Public Sector is responsible for leading DXC’s relationships with assigned Singapore public sector accounts that represent significant growth potential. As the primary executive responsible for the account, the Client Partner orchestrates DXC resources across sales, solutioning, delivery, and industry teams to achieve revenue growth, increase account value, and strengthen long-term client partnerships.
This role is pivotal in driving client success, deepening stakeholder relationships across government agencies and public sector organizations, and delivering DXC’s revenue and growth objectives across the full portfolio of DXC offerings. The individual will serve as a trusted advisor to clients while ensuring successful execution of account strategies, renewals, business development initiatives, and client satisfaction programs.
Key Responsibilities
Revenue Growth & Account Expansion
Drive meaningful revenue growth across assigned Singapore public sector accounts through expansion of existing services and acquisition of new opportunities.
Deliver revenue growth targets across DXC’s portfolio, including applications, cloud, analytics, cybersecurity, infrastructure, workplace services, and managed services.
Develop and execute strategic account plans aligned with client priorities and DXC growth objectives.
Maintain forecasting accuracy and provide regular updates on pipeline, bookings, and revenue performance.
Opportunity Origination & Business Development
Identify, qualify, and pursue new business opportunities across assigned accounts.
Build and maintain a healthy pipeline through account expansion, cross-selling, upselling, and new service adoption.
Support and lead public sector pursuits, RFPs, tenders, and framework opportunities in collaboration with solutioning and bid teams.
Position DXC competitively within the public sector landscape and differentiate DXC’s value proposition against competitors.
Revenue Retention & Renewals
Lead contract renewal and retention strategies to protect and expand existing revenue streams.
Engage clients proactively to identify risks and ensure long-term account sustainability.
Ensure successful renewal outcomes while increasing overall account value and customer commitment.
Client Relationship Management
Build and maintain trusted executive-level relationships with government agencies, statutory boards, and public sector stakeholders.
Establish strong engagement with business, procurement, technology, and senior leadership decision-makers.
Leverage DXC executive sponsors to strengthen strategic alignment and client engagement.
Act as the primary point of accountability for overall client success and relationship management.
Account Leadership & Governance
Provide executive leadership and governance for major pursuits, account reviews, and customer engagements.
Lead structured account planning, quarterly business reviews (QBRs), and executive governance meetings.
Coordinate cross-functional DXC teams to ensure seamless execution of account strategies and commitments.
Support successful delivery outcomes through close partnership with delivery and operational leaders.
Client Experience & Satisfaction
Drive customer satisfaction through proactive engagement, issue resolution, and continuous improvement initiatives.
Ensure Voice of Customer (VoC) and Net Promoter Score (NPS) feedback is regularly reviewed and acted upon.
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