Job Description:
Strengthen and lead our team as our Senior ServiceNow Solution Architect
Create meaningful solutions. Build trusted relationships. Shape the future of ServiceNow delivery.
Location: UK only. This role offers flexibility, with the ability to work from home alongside travel to client locations for meetings, workshops, or periods of on‑site delivery when required. We would like candidates to not live too far from a DXC office however can offer flexibility on this: London, Farnborough, Newcastle upon Tyne, or Erskine (Glasgow)
Vetting: Requires eligibility for security clearance and be a sole UK national.
As a ServiceNow Solution Architect , you will play a pivotal role in shaping thoughtful, high‑quality ServiceNow solutions that truly make a difference for our clients. You’ll lead scoping, design, development, and implementation activities across diverse client engagements, working in close partnership with delivery teams and stakeholders to create solutions that are not only technically excellent, but also practical, sustainable, and valued by the people who use them.
You will take the time to understand client needs deeply, translating business goals into elegant technical designs that follow industry best practices. Collaborating closely with engagement leads, project managers, business analysts, developers, and testers, you’ll guide solutions from concept through delivery and beyond—ensuring quality, reducing risk, and supporting long‑term success.
This role is ideal for someone who enjoys mentoring others, values collaboration, and takes pride in building trusting relationships while delivering outstanding outcomes.
What you’ll be doing
Lead and support the technical delivery of ServiceNow projects, creating solutions that are robust, user‑centred, and future‑ready
Shape and define technical and architectural designs , balancing innovation with practicality
Provide supportive technical leadership , mentoring junior architects and working collaboratively with onshore and offshore teams
Create and deliver engaging, accessible solution demonstrations that clearly show value to clients
Design and implement integrations between ServiceNow and client IT and business systems
Partner with development teams to thoughtfully resolve complex challenges across all stages of delivery
Continually grow your knowledge of the ServiceNow platform through certifications, learning sessions, communities, and shared experiences
Build strong, long‑lasting relationships with clients and colleagues, strengthening DXC’s reputation as a trusted advisor
Collaborate within DXC’s global ServiceNow community , sharing knowledge and helping others succeed
Contribute ideas and expertise to the evolution of DXC’s ServiceNow product roadmap
Ensure solution designs align with DXC architecture standards and frameworks , while remaining flexible to client needs
Be an active, engaged member of the wider DXC community, building your internal network and sharing best practices
What We're Looking for:
Proven experience in consulting or professional services , delivering complex technical solutions
A track record of successfully delivering ServiceNow projects as a Solution Architect, on time and within budget
Certified ServiceNow System Administrator
Certified Implementation Specialist in at least one ServiceNow product suite
ITIL Foundation certification (v3 or v4)
Strong hands‑on experience with ServiceNow scripting and configuration, including JavaScript, CSS, AngularJS, Flows, Business Rules, Client Scripts, UI Actions, Widgets, and UI Pages
A solid understanding of ServiceNow integrations , including Integration Hub, SSO, Web Services, LDAP, JDBC, and related technologies
Experience working within complex client environments , adapting thoughtfully to differing needs and constraints
Knowledge of common business analysis techniques and delivery approaches
Experience with agile and traditional delivery methodologies
A communication style that is…