Job Description:
At DXC, we use the power of technology to deliver mission-critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.
Our DXC Modern Workplace services enable customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.
About the Role
DXC Technology is seeking a bilingual (English/French) team member who is willing to undergo a Government of Canada security clearance. Applicants must be Canadian citizens and able to provide 10 years of verifiable history in Canada. The successful applicant will provide Service Desk services at a client site in Ottawa, Ontario, Canada.
The successful candidate MUST reside in the Ottawa area, as work is exclusively onsite .
What You’ll Do
Provide telephone and email support for applications, proprietary programs and computer equipment used by the client.
Ensure the Service Desk is always monitored during hours of operation.
Respond to calls in a timely, courteous, professional and appropriate manner.
Assess and resolve service requests based on urgency, issue type and available resources.
Apply problem-solving techniques to resolve Service Desk issues before escalating them.
Troubleshoot and diagnose software and hardware problems and arrange repairs as appropriate.
Document details of issues and the work completed to resolve them in a ticketing system.
Perform other duties as assigned.
Who You Are
Bilingual (English/French).
This role requires eligibility for a Government of Canada security clearance. Applicants must be Canadian citizens and able to provide 10 years of verifiable history in Canada.
Superior written and verbal communication skills in both English and French are mandatory.
High school education or equivalent.
1–3 years of work experience or an equivalent combination of experience and college-level education.
Applicants who have graduated from an IT technical program will be strongly considered.
Experience in a customer-facing role, either remotely or face-to-face.
A positive attitude and a drive to take care of client needs.
Ability to work independently and in a team environment.
Ability to maintain high-quality service despite tight timelines.
Competency in prioritizing work and adjusting priorities when necessary.
Knowledge of call routing and case-management processes.
Experience applying problem-solving skills in stressful situations.
Experience with Microsoft Windows, Microsoft Office and printers.
Knowledge of document-management systems, networking and mobile phones is an asset.
Work Environment
Work is performed in assigned eight-hour shifts, Monday through Friday, between 5:45 AM and 6:15 PM.
**This position is at the client site in Ottawa**
Working at DXC
Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC, we support each other and work as a team, globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and is dedicated to strong ethics and corporate citizenship.
Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $37,800 - $70,200.
Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits…