Job Description:
Job Description
ServiceNow Senior Technical Consultant/Technical Lead
Remote, US
About DXC
DXC helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Our more than 125,000 people in 70-plus countries are entrusted by our customers to deliver transformative technologies to ensure the success, safety and well-being of businesses and people around the world. By combining strengths and expertise globally, we create solutions and deliver greater outcomes for customers across their entire IT estate. Learn more about how we deliver excellence for our customers and colleagues at dxc.com.
About the Team / Offering – Consulting & Engineering Services
Our global team of consulting, engineering, and technology experts partners with the world’s most innovative companies to help them thrive in an AI-powered world. With a strong foundation of values, deep industry expertise, and an extensive partner network, our people are trusted by clients to lead transformative change.
About the Role
Responsibilities
Help clients transform their business and solve complex problems
Define the scope and vision for projects that deliver customized solutions
Defines, guides, and supports the execution of your technical governance processes
Helps develop standards and practices for maintaining the ServiceNow architecture model
Participate in and or lead design workshops, development, testing and deployment activities
Maintain responsibility for technical deliverables related to ServiceNow configurations and integrations
Demonstrate expert understanding of best practices related to ServiceNow
Develop and represent a deep understanding of our capabilities and our customer's businesses
Support business development and pre-sales activities as the technical lead / architect, working across functional and technical projects.
Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
Technical leader, serving as a liaison among business partners, technical resources, and project stakeholders
Experience Required
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5+ years of relevant experience in architecting and delivering ServiceNow solutions across multiple products – ITSM, ITOM, ITBM, SAM, GRC, Security, CSM, HRSD, Portal etc.
Strong professional services and/ or client facing experience
Excellent communication skills (both written and verbal) with strong presentation and facilitation skills
Demonstrated ability to influence, consult and providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems
Strong interpersonal skills, customer-centered attitude, ability to deal with cultural diversity
Proven team player and team builder
A degree preferably in Information Technology, Engineering or the Sciences
ITIL V3 Foundation Certification desired
ServiceNow System Administrator, Certified Implementation Specialist and / or Certified Application Developer certifications preferred
Why DXC? / Life at DXC
DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We inspire and take care of our people. We work to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship. DXC is where brilliant people seize opportunities to advance their careers and amplify customer success. Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee…